Client Experience Coordinator, Wine and Spirits

Sotheby's•New York, NY

15h•$50,000 - $55,000

About The Position

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative. ROLE To provide exceptional post sale client service for the Sotheby’s New York Wine department from the auction to payment and shipping or collection on behalf of all internal and external clients.

Requirements

Bachelor’s Degree preferred
3-5 years of related work experience preferred
Exemplary interpersonal and communication skills, team oriented, proactive problem solver, attentive to detail
Excellent organizational skills and ability to interact with a broad variety of clients, internal and external
Proficiency with Excel, prior knowledge of SAP a plus

Nice To Haves

prior knowledge of SAP a plus

Responsibilities

Deliver exceptional client service experience at all times
Being the key contact for internal clients for a portfolio of sales:
Handling the issuing of key post-sale related client output, e.g. invoices, shipping quotes, statements etc.
Work within the department and client managers in respect of property release, Anti-Money Laundering (AML) regulations and debt collection
Proactively “closing” a sale financially and logistically: collecting and managing all outstanding client debt – auction purchases, unsold lot charges, interest, shipping, storage, and resolving all inventory issues (including unsold pieces and sale inventory)
Execute the billing of the auction within Sotheby’s system and provide all accurate and timely client output
Manage collection of buyer payments as well as the processing of incoming payments
Support payment runs, consignor settlements, urgent payments and checking of non‐payments
Attend pre and post-sale meetings with expert departments, providing direction on post-sale activity for buyers and sellers
Systematic billing of the auction, managing the generation of sale output and performing hammer reconciliations to ensure an auction’s completeness for every participating client
Handling post auction, private and cancelled sales, and house property
Contribute to Management Reporting in respect of debtors and provisions
Staying current with AML and other company policies/procedures
Manage release/shipping process for wine with the support of Post Sales Coordinator.
Creating shipping quotes based on client’s needs and location (domestic or abroad).