Client Experience Coordinator - Cornell University Hospital for Animals

Client Experience Coordinators are outgoing, welcoming, enthusiastic, and empathetic team players who are adaptable and use their skills throughout the broader client service organization. To be successful in this position, the candidate should genuinely care about people and animals, be highly organized, show problem-solving initiative, and possess excellent communication and public relations ability in areas such as: active listening, handling customer interactions, relationship building skills, projecting a professional image, and other interpersonal skills. The Client Experience Coordinator Team's mission is to help customers navigate and connect to the appropriate hospital services to ensure client satisfaction and quality of care for patients in a manner that exceeds expectations. This is done by receiving, processing, and routing incoming customer communications and scheduling non-urgent specialty service appointments. Frequent collaboration and cooperation with members of the broader customer service representative team, which includes staff responsible for scheduling, records management, admissions/discharge and the various clinical services throughout the hospital is also an essential component of this position. The Cornell University Hospital for Animals provides 24-hour care for pets 365 days of the year. The schedule for this position requires flexibility to ensure that adequate patient care and service needs are provided without interruption or exception. The need for coverage will include University and calendar holidays to meet business needs.