Client Experience Consultant
About The Position
Founded in 2008 and now one of the largest private aviation providers, Quincy, MA-based Magellan Jets is a premier provider of private aviation solutions, offering a comprehensive range of Jet Card ownership, On-Demand Charter, and Aircraft Sales and Management. With a focus on personalized service, Magellan Jets is dedicated to delivering customized and unparalleled flying experiences to its Private Clients worldwide. Magellan Jets and its FAA-certified Flight Operations team lead one of the industry’s most comprehensive safety management systems and protocols, providing peace of mind to the most discerning travelers. We are excited to share that we are expanding our Client Experience team by bringing on a Client Experience Consultant. Reporting directly to the Senior Director of Client Experience, this role will play a pivotal part in delivering exceptional customer service, managing day-to-day client interactions, and catering to each client’s individual preferences and needs with the utmost care. By anticipating requirements and proactively addressing potential issues, the Client Experience Consultant ensures our clients enjoy a seamless, worry-free journey every time they fly with us.
Requirements
- At least 1-3 years of customer service experience required.
- 5-Diamond Customer Service Experience
- Consistently striving to achieve and surpass private client expectations.
- Meticulous attention to detail to ensure every aspect of the trip is perfectly coordinated.
- Excellent communication skills
- A passion for teamwork and collaboration to deliver exceptional service as part of a dedicated team.
Nice To Haves
- Bachelor’s degree preferred.
- Experience working in a hotel or for a luxury brand preferred.
Responsibilities
- Upholding Magellan Jets’ high standards of customer service, ensuring every interaction exceeds expectations.
- Maintaining regular and prompt communication with clients, ensuring their needs are understood and met.
- Ability to work from the Quincy, MA office 4 days a week
- Participating in weekend coverage rotation and occasional night shifts
- Adhering to Magellan Jets’ employee customer service contract standards
- Collaborating closely with colleagues across the organization to ensure seamless service delivery with every private client interaction.
- Arranging ground transportation, catering, and other special requests to enhance the travel experience
- Adapting to and managing changes in client requests and itineraries promptly and efficiently
- Reviewing flight itineraries to ensure safety and compliance with relevant regulations
- Tracking active flights in real-time, ready to address any issues that may arise
- Supporting any mechanical recovery or flight deviation requirements
- Providing informed advice to private clients to support their mission needs
Benefits
- Generous vacation and sick time policy
- 7 company paid holidays
- Medical Insurance (HMO or PPO)
- Dental and Vision coverage
- Health Reimbursement Arrangement (HRA)
- Healthcare Flexible Spending Account (HFSA)
- Dependent Care Flexible Spending Account (DCFSA)
- Rx Cost Share Assistance Program
- Life Insurance & Disability Benefits (100% Employer Paid)
- Free Employee Assistance Program (EAP)
- 401(k) Retirement Plan with an employer match
- Fitness Reimbursement Program
- Pet Insurance Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
