Client Experience Associate

6 & Fix • Raleigh, NC

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About The Position

6 & Fix is seeking a driven and upbeat Inside Sales Representative to join our HVAC division. This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You’ll thrive in a fast-paced environment where proactive communication, attention to detail, and a positive attitude are essential.

Requirements

• High school diploma or equivalent required.
• Prior experience in customer service, inside sales, or dispatching required.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
• Ability to set realistic expectations and keep customers informed of schedules, pricing, and timelines.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficiency in using computers, including Microsoft Office, CRM systems, and web-based tools.
• Familiarity with the company’s service area or the ability to read and interpret maps effectively.

Nice To Haves

• Experience in the HVAC industry or related trades preferred.

Responsibilities

• Prepare and review detailed repair estimates.
• Support field technicians by assisting with estimate creation and accurate pricing of repair work.
• Communicate clearly with customers regarding estimates, costs, timelines, and next steps, either during or after service calls.
• Debrief each service call, ensuring customer information is accurate (equipment, name, address, contact information, etc.), as well as job summary.
• Perform daily follow-ups on open estimates and sales opportunities.
• Identify required OEM parts and/or for custom pricing for repairs needed or parts-only jobs.
• Answer inbound residential and commercial calls promptly (within 3 rings) and ensure calls are handled professionally and accurately.
• Coordinate and schedule field supervisors for in-person sales visits and technical lead calls.
• Proactively identify, communicate, and close sales opportunities with customers.
• Promote and sell maintenance membership plans to enhance customer value and company revenue.
• Maintain detailed records of customer interactions, estimates, and follow-up communications in Service Titan.
• Contribute to continuous improvement by participating in sales meetings, product training, and skill development activities.

Benefits

• Paid Time Off / Vacation
• Medical, Dental & Vision Insurance
• Supplemental Coverages
• 401(k) with Company Match
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED