Client Experience Associate

Acquisition.com

77d • $53,340 - $80,010

About The Position

At Acquisition.com, we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: competitive greatness, sincere candor, and unimpeachable character, we want to know you. As a Client Experience Associate, you’ll be the dedicated, friendly point of contact for all Acquisition.com Scaling Workshop attendees and book customers. Your focus will be creating exceptional experiences, ensuring every client feels supported, valued, and excited about their journey. You’ll work closely with client success, sales, and event teams to deliver seamless support before, during, and after workshops. If you’re passionate about people, detail-oriented, and love finding solutions, this role is for you.

Requirements

• 3+ years of experience in Customer Service, Client Experience, or luxury guest-facing roles.
• A strong client-first mindset and genuine enthusiasm for helping others succeed.
• Excellent communication skills, both written and verbal, with a polished, friendly tone.
• Strong ability to multitask, prioritize, and stay composed under pressure.
• Experience using CRM or ticketing systems such as Zendesk, HubSpot, or HelpScout.
• Proficiency with Microsoft Office or Google Workspace tools.
• Self-directed, reliable, and motivated to deliver high-quality results.

Responsibilities

• Deliver warm, personalized support via phone, email, and SMS, providing clear and timely responses.
• Collaborate with internal teams to ensure every client’s workshop experience runs smoothly.
• Research and resolve client inquiries or issues promptly, following escalation procedures as needed.
• Maintain accurate and up-to-date records of all client interactions and outcomes.
• Identify trends and opportunities to enhance the overall client experience.
• Share insights and recommendations with leadership to continuously improve processes.

Benefits

• Base salary range of $53,340 - $80,010.
• Flexibility for workshops and special events.

What This Job Offers

• Job Type: Full-time