Client Experience Associate SAFE Act - C12, Assistant Vice President - Los Angeles, CA

Citi•Los Angeles, CA

About The Position

Oversees client onboarding & account opening, KYC process management, client relationship management and documentation oversight. Partner with sales teams, and liaising with internal partners (KYC, Account Opening and product partners) to fulfill client requests while maintaining constant communication. Providing the highest level of customer service and teamwork. Ensure all documentation is current, accurate, and complete, fulfilling requests promptly. Serves as the primary contact and guide for clients navigating the Know Your Client (KYC) onboarding and account opening processes and evaluates moderately complex and variable issues with substantial potential impact, requiring the balancing of conflicting situations and analysis of multiple information sources. Demonstrates subject matter and industry expertise, and an ability to break down information systematically and influences decisions through advice, counsel, and facilitation, directly affecting team performance. This involves adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.

Requirements

5-8 years of relevant experience, with a preference for prior experience in wealth management or other financial services roles
Strong analytical skills
Strong interpersonal skills
Requires FINRA SIE, Series 7, and Series 66 (or Series 63 & 65), or must be obtained within 150 days
Ability to manage internal and external relationships
High degree of engagement and attention to detail
Ability to manage multiple concurrent deadlines in a dynamic environment
Excellent verbal and written communication skills
Bachelor's/University degree or equivalent experience

Responsibilities

Oversees client onboarding & account opening
KYC process management
Client relationship management
Documentation oversight
Partner with sales teams
Liaising with internal partners (KYC, Account Opening and product partners) to fulfill client requests while maintaining constant communication
Providing the highest level of customer service and teamwork
Ensure all documentation is current, accurate, and complete, fulfilling requests promptly
Serves as the primary contact and guide for clients navigating the Know Your Client (KYC) onboarding and account opening processes and evaluates moderately complex and variable issues with substantial potential impact, requiring the balancing of conflicting situations and analysis of multiple information sources
Demonstrates subject matter and industry expertise, and an ability to break down information systematically and influences decisions through advice, counsel, and facilitation, directly affecting team performance
Adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues