Client Experience Associate, Assistant Vice President - Chicago

Citi • Chicago, IL

6d

About The Position

The core responsibilities are heavily centered around client engagement and operational efficiency requiring strong ability to demonstrate the following competencies: Client Focus: Provides the highest level of customer service and teamwork, liaising with product and functional partners to ensure timely completion of requests while maintaining constant communication. Analytical Skills: Ensures all documentation is current, accurate, and complete, fulfilling requests promptly. Problem Solving: Serves as the primary contact and guide for clients navigating the Know Your Client (KYC) onboarding and account opening processes and evaluates moderately complex and variable issues with substantial potential impact, requiring the balancing of conflicting situations and analysis of multiple information sources. Influence & Leadership: Demonstrates subject matter and industry expertise, and an ability to break down information systematically and influences decisions through advice, counsel, and facilitation, directly affecting team performance. Risk Assessment: Ensures all documentation is current, accurate, and complete, fulfilling requests promptly. This involves adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.

Requirements

• 3-7 years of relevant experience, with a preference for prior experience in wealth management or other financial services roles
• Requires FINRA SIE, Series 7, and Series 66 (or Series 63 & 65), or must be obtained within 150 days
• Ability to manage internal and external relationships
• High degree of engagement and attention to detail
• Ability to manage multiple concurrent deadlines in a dynamic environment
• Excellent verbal and written communication skills
• Bachelor's/University degree or equivalent experience

Responsibilities

• Provides the highest level of customer service and teamwork
• Liaises with product and functional partners to ensure timely completion of requests while maintaining constant communication
• Ensures all documentation is current, accurate, and complete, fulfilling requests promptly
• Serves as the primary contact and guide for clients navigating the Know Your Client (KYC) onboarding and account opening processes
• Evaluates moderately complex and variable issues with substantial potential impact, requiring the balancing of conflicting situations and analysis of multiple information sources
• Demonstrates subject matter and industry expertise, and an ability to break down information systematically and influences decisions through advice, counsel, and facilitation, directly affecting team performance
• Adheres to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees