Client Experience Advisor
About The Position
Patio Enclosures is a leading provider of custom sunrooms, screen rooms, and enclosed patios that help our customers enjoy the outdoors in comfort and style. We are committed to delivering an exceptional experience to every customer, from the first consultation to the final installation. As the Client Experience Advisor, you will play a critical role in driving sales and ensuring customer satisfaction throughout the project lifecycle. This role focuses on: Re-engaging with sales leads that did not convert the first time ("rehash" leads) Saving and retaining cancelled sales orders Providing an exceptional client experience from initial contact through project completion The ideal candidate is a persuasive communicator, highly organized, and motivated by helping clients achieve their dream home improvements
Requirements
- 2+ years of experience in sales, customer success, or account management (home improvement or construction industry experience is a plus)
- Strong communication, negotiation, and problem-solving skills
- Ability to manage multiple client interactions in a fast-paced environment
- Tech-savvy with experience using CRM tools and Microsoft Office Suite
- Self-motivated and results-driven, with a passion for creating excellent customer experiences
- Ability to work in a hybrid schedule (mix of in-office and remote work)
Nice To Haves
- home improvement or construction industry experience is a plus
Responsibilities
- Proactively follow up with past sales leads to reintroduce solutions and generate new opportunities
- Engage with clients who have cancelled orders to understand concerns, resolve issues, and retain business
- Serve as a dedicated point of contact for clients to ensure a seamless, positive experience throughout their project
- Collaborate with sales, operations, and installation teams to support client needs and project timelines
- Maintain accurate records of client interactions and sales activities in the CRM system
- Meet and exceed sales conversion and retention goals while delivering exceptional customer service
Benefits
- Competitive base salary plus commission
- Hybrid work flexibility
- Comprehensive benefits package including health, dental, and vision coverage
- Paid time off and holidays
- Opportunities for growth within a trusted and well-established brand
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Construction of Buildings
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
