Client Executive, SafeSend/SurePrep

Thomson Reuters•Frisco, TX

3d•Hybrid

About The Position

The Client Executive plays an integral role in helping to drive the growth and expansion of aligned customer accounts. They will play a crucial role in achieving our sales targets while ensuring customers receive exceptional service and support. This role involves identifying opportunities for upselling, increasing utilization, and enhancing customer engagement to ensure customer success and revenue growth. The ideal candidate will have a solid understanding of customer needs and the ability to develop strategies that align with business objectives. The position will also maintain customer satisfaction and retention by proactively addressing customer needs and issues. This role involves developing strategies to reduce churn, enhance customer engagement, and build long-term relationships with key customers. We are hiring two Client Executives for the SafeSend & SurePrep team. One will focus on SafeSend and the other on SurePrep clients. About the Role Drive Sales Growth: Develop and execute strategies to drive revenue growth within assigned accounts. Identify upselling and cross-selling opportunities to enhance client engagement and increase sales. Achieve and exceed sales targets and KPIs. Client Relationship Management: Build and maintain strong relationships with key decision-makers and stakeholders within client organizations. Understand their business needs and align our solutions to meet those needs effectively. Account Strategy: Create and implement account plans that outline sales goals, strategies, and tactics. Regularly review and adjust plans based on performance and market conditions. Business Acumen: Demonstrates strong business acumen by effectively managing client accounts, identifying growth opportunities, analyzing market trends, and ensuring alignment with organizational goals. Proficient in strategic thinking and fostering long-term partnerships to drive mutual success. Customer Advocacy: Serve as a trusted advisor to clients, providing insights and recommendations to help them achieve their goals with our software solutions. Address any concerns and ensure high levels of customer satisfaction. Collaboration: Work closely with internal teams, including Sales, Marketing, and Product, to ensure alignment and drive successful outcomes for clients. Assist in product launches. Reporting: Prepare and present regular reports on account performance, sales metrics, and strategic recommendations. Product Expertise: Develop a thorough understanding of our solutions and service offerings to better upsell and cross-sell to customers. Professional Development: Invest in ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs.

Requirements

2+ years of experience as a Customer Success Manager or similar role
A passion for technology; comfortable with web-based applications
Exceptional time management skills and ability to prioritize multiple tasks in a fast-paced environment while meeting critical deadlines
Excellent presentation skills and ability to effectively communicate a variety of topics to a diverse audience
Experience providing high-level client support, internally and externally, along with the ability to build relationships with clients and team members
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Possess the ability to self-motivate, maintain a consistent schedule, and to train clients who may have no understanding of the product
Excellent computer skills including Microsoft Word, Excel, PowerPoint, and Outlook

Nice To Haves

Experience in the SAAS industry preferred
Experience in the tax and accounting industry or similar is a plus

Responsibilities

Develop and execute strategies to drive revenue growth within assigned accounts.
Identify upselling and cross-selling opportunities to enhance client engagement and increase sales.
Achieve and exceed sales targets and KPIs.
Build and maintain strong relationships with key decision-makers and stakeholders within client organizations.
Understand their business needs and align our solutions to meet those needs effectively.
Create and implement account plans that outline sales goals, strategies, and tactics.
Regularly review and adjust plans based on performance and market conditions.
Serve as a trusted advisor to clients, providing insights and recommendations to help them achieve their goals with our software solutions.
Address any concerns and ensure high levels of customer satisfaction.
Work closely with internal teams, including Sales, Marketing, and Product, to ensure alignment and drive successful outcomes for clients.
Assist in product launches.
Prepare and present regular reports on account performance, sales metrics, and strategic recommendations.
Develop a thorough understanding of our solutions and service offerings to better upsell and cross-sell to customers.
Invest in ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs.

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

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