Client Executive

Humana • California, MO

2d • Remote

About The Position

Become a part of our caring community and help us put health first Manages a Book of Business of 100+ Specialty Only clients. Develops and executes strategies for assigned client relationships to achieve membership retention and growth targets. Job Responsibilities: Meets retention and cross-sell objectives for assigned book of business (100+ Specialty Only clients). Acts as a strategic business partner to Humana’s Group Sales Representatives, clients, agents, and consultants for positioning Humana’s health and wellness solutions, while meeting membership objectives. Seeks opportunities and partner with Specialty Sales Executive to execute cross sell strategies by adding new Humana lines of business. Coordinates the renewal process, including the formal Request for Proposal process with internal partners: Underwriting, Corporate Proposal Team, Account Installation, Service, Leadership team. This includes reviewing the proposal; leading the internal strategy call with the proposal team; developing proposal strategy; reviewing proposal responses; developing Executive Summary and timely submission. Maintains the contractual obligations and reporting requirements, including Performance Guarantees and works with the Humana functional areas to provide the required data. Will also work with the regulatory, compliance and legal departments to complete and execute agreements. Client reporting to be leveraged in maintaining / cross sell additional lines of business. These reports may include but not limited to reports such as Premium versus Claims (PVC) reporting; Plan Compass; Plan Pulse Utilization; Custom Ad Hoc reports; Custom Performance Guarantees; Geo Access; Network Disruption Main group contact for account installation, benefit plan changes, audits, and special service requests, working alongside the service and customer service teams to meet client’s expectations. Represents Humana at community events, associations and industry organizations related to our organizational goals. Liaison between assigned clients and Humana internal areas for escalated issues requiring special handling. In-depth analysis of reporting related to, trends and utilization to consult clients with benefit and service solutions. Will work collaboratively with various internal departments such as Product, Contracting, Implementation, Underwriting and Actuary to support the client’s strategic goals. Coordinates resources for client Open Enrollments, on site events and activities. Works closely with dedicated internal teams for assigned clients- On Site representatives, Open Enrollment Hotline, Billing & Enrollment Single Point of Contact, or others to set and meet client expectations. Co-creates custom communications alongside Marketing and the client for materials such as Open Enrollment materials, educational flyers, marketing events and onsite clinical programs Point-person for assigned client finalist presentations, coordinating with internal and external stakeholders, including Humana Senior Leadership team. Leads the Open Enrollment strategy for assigned clients Strong understanding of market dynamics, including competition, trends, influencers, and history. Use your skills to make an impact

Requirements

• Bachelor’s degree or equivalent experience required.
• 8+ years’ client management within the Healthcare continuum to large employers, with expertise in Dental and Vision.
• Understanding of employer procurement process
• Consultative selling background and experience
• Experience influencing C-suite Executives either directly or through a broker medium
• Executive presence
• Business and Financial Acumen
• Strong communicator- written, verbal and presentation skills
• Develops positive, collaborative client relationships
• Active life and health license

Responsibilities

• Meets retention and cross-sell objectives for assigned book of business (100+ Specialty Only clients).
• Acts as a strategic business partner to Humana’s Group Sales Representatives, clients, agents, and consultants for positioning Humana’s health and wellness solutions, while meeting membership objectives.
• Seeks opportunities and partner with Specialty Sales Executive to execute cross sell strategies by adding new Humana lines of business.
• Coordinates the renewal process, including the formal Request for Proposal process with internal partners: Underwriting, Corporate Proposal Team, Account Installation, Service, Leadership team.
• Maintains the contractual obligations and reporting requirements, including Performance Guarantees and works with the Humana functional areas to provide the required data.
• Main group contact for account installation, benefit plan changes, audits, and special service requests, working alongside the service and customer service teams to meet client’s expectations.
• Represents Humana at community events, associations and industry organizations related to our organizational goals.
• Liaison between assigned clients and Humana internal areas for escalated issues requiring special handling.
• In-depth analysis of reporting related to, trends and utilization to consult clients with benefit and service solutions.
• Will work collaboratively with various internal departments such as Product, Contracting, Implementation, Underwriting and Actuary to support the client’s strategic goals.
• Coordinates resources for client Open Enrollments, on site events and activities.
• Works closely with dedicated internal teams for assigned clients- On Site representatives, Open Enrollment Hotline, Billing & Enrollment Single Point of Contact, or others to set and meet client expectations.
• Co-creates custom communications alongside Marketing and the client for materials such as Open Enrollment materials, educational flyers, marketing events and onsite clinical programs
• Point-person for assigned client finalist presentations, coordinating with internal and external stakeholders, including Humana Senior Leadership team.
• Leads the Open Enrollment strategy for assigned clients
• Strong understanding of market dynamics, including competition, trends, influencers, and history.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees