Arthur J Gallagher-posted 4 months ago
Mid Level
Silver Springs Historical, AR
5,001-10,000 employees
Insurance Carriers and Related Activities

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. The Client Service Executive is accountable for expanding existing relationships and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts within a Branch. This role directly contributes to key business outcomes such as revenue growth, client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

  • Supporting the business priorities of Branch Managers, Production team members, and the client service function
  • Growing revenue by successfully counseling clients on additional lines of insurance or limit increases that should be considered based on the details of each client's unique exposure to risk
  • Delivering high quality client service consistent with AJG operational standards and practices
  • Achieving operational productivity and performance metrics consistently
  • Growing and profitably managing an assigned group of client accounts successfully
  • Building relationships with existing clients by providing exceptional ongoing customer care
  • Seeking referrals from current client base to solicit new business prospects
  • Securing existing business and actively driving the sale of additional services and lines of coverage
  • Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience
  • Must hold appropriate licensing as required and be able to travel up to 25% of the time
  • Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality
  • Previous experience in managing client relationships essential
  • Must possess strong written and verbal communication skills
  • Insurance knowledge
  • Solid financial acumen
  • Medical/dental/vision plans, which start from day one!
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave
  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
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