Client Executive (Vice President)

CACI•Reston, VA

About The Position

The Opportunity: CACI is seeking a Client Executive (Vice President) to provide a strategic view of the U.S. Navy Customer base, as well as a clear understanding of key customer and market changes that will affect CACI’s long term (3-5 years) market position and approach.

Requirements

Bachelor’s degree
15+ years’ experience supporting or working within the U.S. Navy
Active TS/SCI
Very strong communication and documentation skills - ability to communicate effectively both verbally and in writing, including preparing reports and presenting briefings to senior leadership audiences
Strong program and project management skills and expertise in government services
Experience sitting on-site with customers to develop, outline and review functional requirements
Ability to retain current knowledge of Navy guidelines, organizational policies/processes, and industry best practices
Ability to work in a fast-paced, technically challenging and dynamic environment
Keen attention to detail and the ability to apply analytical skills to problem resolution
Proficiency with standard Microsoft Office products
Must exhibit a positive approach and strong willingness to learn the functional aspects of new technologies

Responsibilities

Maintain key senior relationships across the Navy that help brand CACI and maintain situational awareness of market changes.
Develop and maintain a long-range opportunity pipeline that will shape and inform current year’s execution plans.
Represent CACI at trade shows as a panel member, keynote speaker, booth activities and other events that promote the CACI brand.
Identify potential key hires that CACI should consider based upon their experience, government relationships and where they can fill a critical customer requirement or need.
Collaborate closely with Business Development (BD) and Capture leaders to ensure messages communicated, information acquired, and overall contact plans result in consistent key customer interactions and results.
Maintain detailed knowledge of CACI capabilities that are relevant in the Navy that can be used to solve or meet customer needs.
Provide opportunity advice and counsel to the BD and Line as they formulate their next and future year opportunity roadmap.
Function at a more tactical level, when necessary, to support key captures and business development activity. Maintain relationships that also facilitate these tactical engagements.
Participate in key business development activities such as “Black Hats”, “Competitive Assessments”, “Mid-Course Reviews” and solution development.
For Priority Opportunities, such as CEO priorities or key A orders, be the “voice of the customer” throughout the lifecycle of the opportunity. This would include attending all milestone reviews, proposal color reviews and responding to post RFP customer questions (ENs, Discussions, etc.)
Provide a clear understanding of competitor footprint within the Navy and how it affects CACI’s position and approach on current and future opportunities.
Collaborate with PMs, product and technical leads to understand state of current programs of the Navy, to ensure that we are providing ‘operational excellence’ and are meeting/exceeding customer needs on current programs.
Maintain a current list of points of contact across the customer base.
Perform periodic rounds to customers to fully understand their mission activities and maintain customer relationships.
Attend customer meetings and participate as needed by providing functional knowledge of our corporate technical and service offerings.
Be a bridge between the Navy and the CACI program team, assisting in bidirectional understanding.
Monitor and track requirements from inception to completion, following up with users to ensure quality delivery of products and services.
Ensure CACI teams are fully updated on all client feedback and are aware of client expectations.
Manage customer expectations regarding the team’s ability to start work on new projects given the current list of priorities.
Communicate CACI’s successes and project(s) performance.
Track reported or identified problems/issues through resolution.
Monitor delivery trends, review, and manage major incidents, and provide customer feedback to identify common requirements.
Based on customer missions and feedback, make suggestions to offer new products and services and solutions.
Gain and maintain functional expertise of the team’s new technical products and service offerings.
Maintain office-level standards and documentation.