Client Executive, Transactional Surety Center of Excellence - IAS, West

The Baldwin Group•Tustin, CA

3d•$80,000

About The Position

The Commercial Risk Client Executive is responsible for the management and service of complex commercial accounts and functions at a strategic level to develop and retain consultative relationships with clients. He/she must also evaluate and educate clients on missing or newly available coverage options. The Surety Client Executive manages all aspects of the clients’ surety business in accordance with established policies/procedures and is heavily involved with understanding and implementing strategies tailored to the clients’ specific needs.

Requirements

Excellent verbal and written communication skills that inspire loyalty and commitment from others.
Ability to analyze complex surety opportunities, existing surety programs, and develop and communicate appropriate recommendations for clients and prospects through that analyzation.
Intermediate knowledge of Microsoft PowerPoint, Outlook, Excel, and Word.
Exceptional technical knowledge of surety bonds, contracts, surety market conditions and carrier underwriting appetites with ability to adjust strategy to protect future interests.
Makes sound judgements and decisions based on objective analysis and multiple perspectives.
Demonstrates the organization’s core values, exuding behavior that is aligned with corporate culture.
Possess appropriate state insurance license, as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain all required licenses within the first 90 days of employment).
A minimum of five (5) years of surety experience.

Responsibilities

Contact prospective customers or is part of a sales team that explains features and merits of The Baldwin Group’s services and surety capabilities, making recommendations based on experience and analysis of prospects.
Directs carrier negotiations, recommends surety companies, and secures necessary approvals.
Works hand in hand with Surety Advisors and Insurance Advisors on strategies and implementation of those strategies with the Accounts or Prospects.
Provides clear and concise guidance to Surety Service Team on the roles and responsibilities of the day-to-day management of the Prospect or Account.
Provides management reports for client accounts.
Responds to client instructions for bond changes and renewal.
Facilitates completion of Contractor/Commercial Questionnaire for prospective new surety clients and analyzes underwriting information with intent of making recommendation to surety.
Notifies surety of changes in customer operations affecting surety credit.
Effectively coordinates and communicates with the various inter-company units (Baldwin Surety Center of Excellence, Insurance, Accounting, etc).
Reviews and recommends improvements to departmental procedures and workflows.
Perform contract and bond form review identifying any onerous terms to our clients/sureties.
Financial analysis
Attends Carrier and Client meetings.
Acquires and retains large, complex clients through a deep understanding of risk, risk mitigation, and insurance architecture and the ability to leverage and effectively communicate that knowledge in direct alignment with client operations.
Develops trusted partnerships with key insurance company partners and broker representatives.
Leads internal discussions on client renewals including coverage comparisons, pricing comparisons, historical loss experience, and projected loss picks.
Prepares complex submissions for the marketplace, including loss picks, deductible stratification, endorsement requests, and exposure information.
Coordinates client team including Account Management, Risk Mitigation, Claims Consulting and Risk Analysts to ensure service standards and key deliverables exceed clients’ expectations.
Assesses final audits to ensure accuracy between client and insurance company partner audit teams’ identification of risk.
Actively builds trusting relationships with clients, insurance company partners and brokers, and the firm’s advisors, partners, and leaders through personal integrity and industry expertise.
Shares deep insurance expertise with firm’s advisors, account managers and other colleagues to advise, develop and train.