Client Executive, Strategic Partnerships - SVP

State Street • Boston, MA

17d • $225,000 - $337,500

About The Position

The Client Executive (CE) will serve as a strategic leader responsible for delivering the “One State Street” experience to some of our most significant global clients, including a major asset management institution. This individual will oversee the integration and growth of our strategic partnerships, ensuring exceptional client satisfaction, operational excellence, and strategic alignment across organizations. Acting as a trusted advisor to the client’s C-suite, the executive appointed will drive mutual value creation, expand partnership opportunities, and lead a global virtual team to deliver seamless, end-to-end client service.

Requirements

• Extensive experience working directly with solution providers and related management teams.
• Proven success managing large, global client relationships and P&L accountability.
• Demonstrated ability to influence and collaborate with C-suite executives and senior stakeholders.
• Strong background in global operations management , including virtual and matrixed teams.
• Track record of revenue growth and business expansion in complex financial services environments.
• Strategic thinker with a client-centric mindset and deep understanding of investment servicing and technology solutions.

Responsibilities

• Client Strategy & Relationship Management Primarily serve as the CE for the global business relationship.
• Serve as the primary executive contact for key strategic relationships that use partnership products, maintaining consistent C-suite engagement and alignment of business priorities.
• Develop and execute a joint partnership strategic agenda , aligning operational capabilities with client objectives.
• Proactively identify opportunities to enhance client value through expanded partnership models and innovative service delivery proving STT’s interoperability offering.
• Strategic Partnership Cultivate and expand the strategic relationship with partner spanning both public and private markets.
• Align business and product strategies across both organizations to maximize shared opportunities and client benefits.
• Facilitate executive connectivity between leadership teams, ensuring transparency, collaboration, product innovation, and trust.
• Monitor strategic partnership business and product roadmap, negotiating contractual terms, and sharing strategic insights with State Street leadership to inform joint initiatives.
• Revenue Growth & Business Development Drive revenue expansion through new business, cross-selling, and partnership related service opportunities.
• Strengthen State Street’s market position by leveraging consulting and professional services to deliver innovative Middle and Back Office solutions.
• Actively compete and differentiate against peer institutions through superior client experience and strategic partnerships.
• Client Experience & Operational Excellence Champion a seamless client experience by optimizing delivery models and implementing standardized KPIs , SLAs , and reporting metrics.
• Reduce onboarding and implementation timelines for partnership-related engagements.
• Achieve year-over-year improvement in client satisfaction metrics.
• Strategic Product & Partnership Development Lead initiatives to co-develop and launch joint products/solutions.
• Maintain a regular cadence of strategic updates between product teams.
• Partner with industry consultants to elevate State Street’s thought leadership and market visibility.
• Team Leadership & Collaboration Lead and inspire a global virtual team, promoting best practices and ensuring alignment across franchise participants.
• Drive operational efficiency through vertical integration of STT’s Middle and Back Office service teams.
• Foster a culture of innovation, accountability, and continuous improvement across the organization.

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees