Client Executive Manager, Membership Groups

Liberty Mutual Insurance

136d

About The Position

Are you energized by building partnerships that move the needle? As a Client Executive in SPG, you’ll own the strategy and execution for affinity and broker programs that deliver measurable growth across Liberty Mutual’s omni-channel footprint. This is a high-visibility role where you’ll design and scale bold marketing initiatives, lead a distributed team, negotiate strategic agreements, and influence senior stakeholders — all with real autonomy to pilot new ideas and see the impact of your work on premium, retention, and customer experience. About SPG: The Strategic Partnership Group is a core growth engine for Liberty Mutual, generating high-quality leads and competitive advantages through thousands of affinity partnerships and third-party appointments. SPG drives meaningful premium across our Direct channel by applying innovation, analytics, and best-in-class business development. Role overview: You will lead a team of Relationship Managers and own a portfolio of strategic affinity, broker, and association accounts. Success in this role requires a strategic mindset and hands-on execution: developing a multi-year plan for the segment, influencing stakeholders across functions and at the C-suite level, and using analytics to evaluate campaign effectiveness. You’ll partner with Marketing, Analytics/Insights, Operations and Sourcing to implement scalable processes and best practices while driving new business, profitability, and retention.

Requirements

• Roughly 10+ years managing strategic relationships or similar client-facing roles, with at least 5 years in leadership/people-management.
• Track record of developing and executing strategic and marketing plans, managing multiple clients or broker relationships (experience with associations/non-profits preferred), and achieving measurable business development wins.
• Comfortable influencing stakeholders at all levels, skilled in storytelling and presentation, and familiar with insurance call center operations and digital marketing best practices.

Nice To Haves

• Advanced degree such as MBA and/or CPCU certification preferred.
• Thorough knowledge of insurance operations including underwriting, sales, and loss prevention operations, as well as marketing, underwriting and financial analysis.
• Thorough knowledge of the Company’s services, products, and marketing techniques; insurance contracts, funding, and rating; and management.
• Highly effective oral and written communication skills, including, interviewing, training, presentation, persuasion, and negotiations.
• Demonstrated ability to organize, lead and get work done through others.

Responsibilities

• Build and execute a five-year strategic plan for your segment that balances growth, profitability, and short-term KPIs — translating strategy into clear priorities and measurable outcomes.
• Lead and coach a geographically dispersed team of Relationship Managers to optimize processes, resolve operational and commercial obstacles, and maintain strategic alignment across accounts.
• Own and expand strategic affinity and broker relationships end-to-end — from prospecting and negotiation to renewals and retention — using strong business development and advanced negotiation skills.
• Collaborate with Marketing and Analytics/Insights to design digital-first marketing journeys, assess campaign performance using data, and iterate on approaches to maximize conversion and lifetime value.
• Develop compelling business cases and executive-level presentations to influence internal and external stakeholders, including boards and C-suite decision makers.
• Partner with Sourcing to identify and pursue high-priority prospects, lead contract negotiations, and drive renewal strategy that enhances profitability and partner satisfaction.
• Apply an entrepreneurial approach to solve complex problems, prioritize competing demands, and deliver results in a fast-paced environment.

Benefits

• Comprehensive benefits and continuous learning opportunities.
• Supportive, inclusive environment that values diverse perspectives and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees