Client Executive 2 (Multi-client)

Sodexo•New Haven, CT

20d•Hybrid

About The Position

Yale New Haven Health System (YNHHS) is Connecticut’s leading healthcare network, encompassing Bridgeport Hospital and its Milford Campus, Greenwich Hospital, Lawrence + Memorial Hospital, Yale New Haven Hospital, Saint Raphael’s Campus, Westerly Hospital, and Northeast Medical Group. With more than 7,500 university and community physicians and advanced practitioners, YNHHS delivers comprehensive, integrated, family-focused care across 100+ medical specialties. Sodexo is seeking a strategic and experienced Client Executive 2 – Food Service to lead food and nutrition operations across multiple YNHHS locations, including York Street, Saint Raphael’s, Lawrence + Memorial, and Westerly. This high-impact role will oversee a team of General Managers, Clinical Nutrition, Patient Experience, and culinary leaders, driving operational excellence, client satisfaction, and Sodexo program delivery. At Sodexo, we believe that food is more than nourishment — it’s a pathway to healing, comfort, and connection. Join a team that’s transforming healthcare hospitality and making a difference in the lives of patients, families, and caregivers every day.

Requirements

Proven success in multi-site foodservice leadership, preferably within healthcare
Strong financial acumen and experience managing large budgets
Exceptional client relationship management and executive presence
Ability to lead unionized teams and navigate complex operational environments
Familiarity with Sodexo systems, tools, and culture — internal candidates strongly preferred
Willingness to be onsite 80% of the time; hybrid flexibility available
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 7 years
Minimum Functional Experience – 7 years

Nice To Haves

PMP or Lean Six Sigma certification a plus

Responsibilities

Lead and mentor a team of 5 CE1s/General Managers and 300+ frontline employees
Manage multi-site foodservice contracts and ensure KPI attainment across locations
Develop and manage client and Sodexo budgets; ensure fiscal accountability and performance
Build and maintain strong relationships with hospital and health system C-suite leaders
Oversee union workforce operations and ensure compliance with labor agreements
Champion Sodexo’s standards for quality, safety, and patient experience
Collaborate with VPO Melissa Deschamps and CE2 Raelynn (Bridgeport) on system-wide initiatives
Serve as a visible leader within the New Haven market, representing Sodexo with professionalism and impact