Client Executive 1 (Single Client)

Sodexo•Chapel Hill, NC

45d•Onsite

About The Position

Sodexo is seeking a Client Executive of Environmental Services in Chapel Hill, NC. This is a fast paced teaching hospital on the campus of University of North Carolina supporting a team of 260. The ideal candidate will support this progressive organization by providing leadership for our Environmental team in the delivery of safe, sanitary and innovative services to our patients, customers and hospital employees in a variety of settings. UNC is an over 1000-bed facility in beautiful Chapel Hill, NC. It is a teaching facility with an average of 750 beds overseeing a management team of 14. Looking for a high performer in the following areas: Great communicator at all levels, great employee relations, listens to employees' concerns, and follows through. Capable of developing an inexperienced management team as well as holding them accountable for their performance. Excellent with time management, as it is a fast-paced environment. Team player, high energy. Knowledge of The Joint Commission Standards. Proven record of increasing patient satisfaction scores. Self-starter, innovator. The ability to speak Spanish would assist in managing this workforce.

Requirements

are results and safety driven
have in-depth knowledge of housekeeping systems and procedures
have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards
have 5+ years previous custodial / housekeeping or similar management experience in an healthcare environment preferred
can manage and support an inclusive workforce
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Nice To Haves

have Sodexo experience driving customer service and/or guest satisfaction results in a health care environment is preferred
have 5+ years previous custodial / housekeeping or similar management experience in an healthcare environment preferred.

Responsibilities

have Director level experience leading and managing a team and is a dynamic leader who develops and motivates a team to exceed the expectations of clients and customers
have Sodexo experience driving customer service and/or guest satisfaction results in a health care environment is preferred
possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
have experience effectively managing projects within agreed upon timelines