Client Executive 1-Healthcare Food Services

Sodexo•New Haven, CT

32d

About The Position

Sodexo is seeking a Client Executive I – Healthcare Food Services to support operations within the Yale New Haven Health System, one of Connecticut’s leading healthcare networks. This role serves as the Client Executive for Sodexo’s food service operations at Yale New Haven Hospital’s York Street campus and is responsible for delivering operational excellence, financial performance, and strengthening client partnerships across the account. This is an excellent opportunity for a self-driven leader who is passionate about building high-performing teams, driving operational and financial success, and developing strong client relationships that support long-term growth and retention. The Client Executive I will report to the Client Executive II and work closely with senior hospital leadership as well as Sodexo’s internal leadership teams to ensure the successful delivery of Sodexo programs and services for this prestigious healthcare client. At Sodexo, we believe strong partnerships drive success. As a Client Executive, you will play a critical role in delivering high-quality services while helping shape the future of food service operations within one of the nation’s most respected healthcare systems.

Requirements

Building strong client partnerships
Driving financial performance
Leading large frontline teams in a fast-paced healthcare environment
Experience managing union labor relations, operational KPIs, and multi-unit food service programs
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Responsibilities

Oversee food service operations at Yale New Haven Hospital’s York Street campus
Deliver operational excellence by meeting Sodexo service commitments that are Predictable, Reliable, and Repeatable
Ensure successful execution of contractual obligations, KPIs, and performance standards
Coordinate and direct all account activities including financial performance, policy compliance, and employee development
Build and maintain strong relationships with hospital leadership and key stakeholders
Partner with Sodexo senior leadership to support client retention and growth initiatives
Develop and manage annual business plans and budgets in collaboration with finance leadership
Monitor financial performance and drive strategies to maintain strong fiscal outcomes
Lead and develop frontline leaders and management teams to ensure strong operational performance
Identify opportunities for business development and growth within existing client relationships