Client Escalations Coordinator I
Lumen Technologies•Home, KS
278d
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About The Position
The Client Escalation Coordinator is a customer-facing role that engages with our business customers who have escalated to senior leadership, outside agency (public utility commission, FCC), or social media and resolves the escalation to completion. This is accomplished by leveraging your vast knowledge of systems and ability to navigate the internal workings of Lumen on behalf of the customer, while providing excellent communication and status updates to both the customer and intake source. The goal of the position is to take a poor customer experience and turn it into a positive experience.
