Client Engagement Specialist

The Lee Company•Franklin, TN

About The Position

Summary of Job: Call on and convert unclosed service technician recommendations as well as pending sales estimates. Convert all online sales inquiries into set appointments. Sell extended warranties, maintenance plans as well as add-on’s or accessories. Improve client relationships in a corporate setting: Reduce client churn, shorten sales cycle, up-sell to existing clients, and work to increase top line revenue while holding margin. Work to understand the unique perspective of our target audience and present offers to meet and exceed theirs needs. Outbound on installs to close loop on client experience while gaining data on why clients buy or do not buy, making clients aware of all of our capabilities as well as asking for referrals. Education and Experience: 3 to 5 years data entry/administrative experience preferred 2 years customer service/sales experience preferred Skills and Abilities: Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook Must be able to type proficiently. 60+ WPM w/ accuracy Company Perks & Benefits Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too. We don’t just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day! Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members. Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance. Community: Company-supported volunteer opportunities to make a real impact. Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities. Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it. Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer. Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility. Built on Expertise. Powered by People. Lee Company started with one truck and a passion for serving families and businesses. Three generations and 80+ years later, we’ve grown into a $420 million company with 1,700+ team members, recognized as a top workplace both locally and nationally. Through it all, putting people first remains at our core. Your Community We invest where we live and work—volunteering, mentoring, and supporting local organizations to make a lasting impact. Your Career Since 1944, we’ve helped employees build careers, not just jobs. We provide free in-house hands-on training from trade experts, ensuring your skills and future keep growing. Your Wellbeing Competitive pay, top benefits, and a commitment to safety mean you’re supported at work and at home. Our goal is that every team member goes home safe, every day. Join Our Team We’re an equal opportunity employer and a drug-free workplace. If you need accommodations during the hiring process, reach out at [email protected]. Join us and start a thriving career where you can grow, contribute, and make a difference! ✅Learn more: leecompany.com/careers

Requirements

3 to 5 years data entry/administrative experience preferred
2 years customer service/sales experience preferred
Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook
Must be able to type proficiently.
60+ WPM w/ accuracy

Responsibilities

Call on and convert unclosed service technician recommendations as well as pending sales estimates.
Convert all online sales inquiries into set appointments.
Sell extended warranties, maintenance plans as well as add-on’s or accessories.
Improve client relationships in a corporate setting: Reduce client churn, shorten sales cycle, up-sell to existing clients, and work to increase top line revenue while holding margin.
Work to understand the unique perspective of our target audience and present offers to meet and exceed theirs needs.
Outbound on installs to close loop on client experience while gaining data on why clients buy or do not buy, making clients aware of all of our capabilities as well as asking for referrals.

Benefits

Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
Earned Wage Access (EWA) – access a portion of your earned pay before payday
401(k) company match
HSA contributions
Company-paid life and long-term disability insurance.
Company-supported volunteer opportunities to make a real impact.
Free trade training through Lee Company University (LCU)
Paid time off (PTO)
Career growth opportunities.
Paid time off (PTO)
Holidays
Chaplain services for support when you need it.