Client Engagement Specialist

North Georgia Family Lawyers and Legal Defense•Atlanta, GA

13h•$40,000 - $120,000•Hybrid

About The Position

Are you a compassionate, consultative relationship-builder who knows how to turn trust into action? North Georgia Family Lawyers is seeking a full-time Client Engagement Specialist to work with prospective clients facing divorce, custody, child support, legitimation, modifications, contempt, and related family law issues. In this role, you will be the bridge between a potential client’s first call for help and their decision to retain the firm. We are looking for an attorney or experienced professional with a background in legal intake, client consultation, consultative sales, client relations, or another high-trust, client-facing role. Success in this position requires strong communication, emotional intelligence, issue-spotting ability, sound judgment, and the ability to guide people through difficult decisions with clarity, confidence, and care. The right candidate understands how to listen well, identify client needs, build credibility quickly, and help prospective clients take the next step toward representation. You will speak with pre-qualified prospective new clients (PNCs) who have already reached out to our firm. Your responsibility is to: Clarify the legal issues at a preliminary level, Educate the client on next steps and realistic pathways, Present the value of representation with confidence and professionalism, and Guide qualified clients through retention and onboarding. You are not cold-calling. You are not “pitching.” You are conducting structured, attorney-led consultations and helping clients make informed decisions during one of the hardest periods of their lives. Compensation and Benefits $40,000 base salary + commission. On-target earnings of $90,000 to $120,000. Opportunities for performance bonuses. Paid training and ongoing mentorship. Professional growth within a mission-driven firm. Warm leads — no cold calling. Flexible schedule (remote/in-office hybrid possible for the right candidate). A collaborative, respectful, and ethical sales environment.

Requirements

Minimum of 2+ years of sales experience , preferably in legal, professional services, or a client-centered industry.
Proven ability to convert warm and cold leads into paying clients, with a track record of meeting or exceeding conversion targets.
Strong understanding of family law terminology and processes (training provided for firm-specific procedures).
Exceptional phone communication and active listening skills , with the ability to convey empathy and professionalism during sensitive client discussions.
Demonstrated ability to manage and track leads using MyCase or similar CRM systems.
Results-oriented mindset with the ability to meet performance goals (20% conversion rate / 15 new clients per month).
Excellent time management and organizational skills to balance follow-ups, consultations, and documentation.
Strong emotional intelligence and conflict-resolution skills , particularly when working with clients in distressing or high-conflict family situations.
Proven ability to work independently while maintaining collaboration and communication with attorneys and support staff.
Comfortable handling high call volumes and maintaining a professional demeanor under pressure.
Ability to identify client needs and clearly communicate how the firm’s services can provide solutions.
Competence in data entry, note-taking, and case documentation to ensure accurate recordkeeping in client management systems.
Goal-driven personality with a commitment to continuous improvement and learning.
High level of confidentiality and discretion when handling sensitive client information.
Positive, team-oriented attitude with a willingness to contribute to the firm’s culture of client service excellence.

Nice To Haves

Coursework or certification in sales, client relations, or legal studies is an asset.
Working knowledge of family law concepts and terminology , or the ability to learn quickly through provided training.
Familiarity with law firm operations and collaboration within a legal team (attorneys, paralegals, and support staff).
Comfortable using Microsoft Office Suite , Google Workspace , and standard office technology to support daily operations.

Responsibilities

Manage own schedule to balance availability for meetings with prospective new clients as well as following up with PNCs who said “no” and with current clients to conduct quality control calls and interviews.
Keep detailed notes in a centralized database.
Be a team player and cover for your fellow salespeople to help our firm help our prospective new clients find clarity around and relief from the situation that brought them to the firm in the first place.
Follow up with PNCs who said “no”.
Follow up with current clients at set milestones during their case or matter.
Facilitate a professional introduction and transition to the legal team once the case or matter has begun.
Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on your “front lines” experience.
Periodically attend trade shows and networking events as a professional representative of the firm (NOTE: This may not be a good idea for all salespeople).
Utilize a consultative selling approach when conducting sales calls to illustrate the value and benefits of our services.
Update the CRM system with details of all interactions with prospects and clients in a timely manner.
Stay current with bar rules, legal industry trends, and information.