Client Engagement Specialist (BDC) MERCEDES BENZ HAMPTON
About The Position
Mercedes-Benz of Hampton is seeking a highly professional, customer-focused Client Engagement Specialist to join our Business Development Center. This role is responsible for managing digital sales opportunities, nurturing client relationships, and delivering a premium brand experience from the very first interaction. This is not a call center role. This position requires emotional intelligence, discipline, strong communication skills, and a commitment to representing the Mercedes-Benz standard of excellence. Position Overview The Client Engagement Specialist serves as the first point of contact for internet inquiries, inbound calls, and CRM-driven opportunities. The ideal candidate understands that every interaction reflects the Mercedes-Benz brand and is committed to delivering a refined, responsive, and professional client experience. This individual will proactively manage digital leads, engage prior customers, execute targeted outreach campaigns, and support the sales team through appointment setting and pipeline development.
Requirements
- Strong written and verbal communication skills
- High level of professionalism and emotional maturity
- Comfortable working with CRM systems and digital communication tools
- Detail-oriented and process-driven
- Ability to multitask in a fast-paced environment
- Positive attitude with a performance mindset
Nice To Haves
- Prior automotive BDC or digital sales experience preferred
Responsibilities
- Respond promptly and professionally to internet leads, website inquiries, and inbound calls
- Manage daily CRM tasks, follow-ups, and opportunity tracking
- Execute outbound engagement to previous customers for retention and upgrade opportunities
- Coordinate and confirm appointments for the sales team
- Maintain accurate records within the CRM system
- Support targeted email campaigns and client communication initiatives
- Monitor response times and ensure consistent follow-through
- Identify new opportunities within the database to drive showroom traffic
- Uphold Mercedes-Benz standards in all written and verbal communication
Benefits
- Competitive compensation with performance incentives
- Professional work environment
- Growth opportunities within Mills Automotive Group
- Supportive leadership and structured processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
