Client Engagement Representative, DentaQuest

Sun Life Financial•Nashville, TN

29d•$43,900 - $59,300•Hybrid

About The Position

The Client Engagement Representative will be responsible for creating, maintaining, and disseminating standard and ad hoc reports (both internally and externally). This position will also handle the reporting and monitoring of client encounter dashboards, updating stakeholder reporting tracking sheets and other contractually required reporting.

Requirements

Associate's degree or equivalent work experience.
3 years' office/administrative experience in a healthcare environment.
Advanced skill in MS Office (Word, Excel, PowerPoint, Outlook, Visio).
Outstanding communication and able to effectively communicate within all levels of the company and client organizations.
Ability to handle data and information with confidentiality.
Strong organizational and time management skills.
Process improvement.
Ability to work with minimal supervision.
Ability to prioritize and organize multiple tasks with tight deadlines.
Ability to manage multiple projects and priorities in a fast-paced, result-driven environment.

Responsibilities

Routine client communication and preparing data for client meetings.
Coordinates and reviews Performance Scorecards and Provider Incentive reports for accuracy and completeness.
Service Now and JIRRA System Requests
Contractually required work (standard reporting).
AC reporting/report requests from clients.
Prepare and Review encounter and claims dashboard to manage rejections.
Reply to internal and external emails (VM/email).
Scheduling meetings; coordinating all related materials; establishing video conferences.
Office management, IT and facilities liaison (where applicable).
Performs all necessary administrative functions consistent with company policies, including, but not limited to submission of any required reports and / or updates to Provider Engagement, Client Services, UR and PQMC Committee.
Other duties as assigned.

Benefits

Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment that supports career growth