Client Engagement Representative, DentaQuest

Sun Life • Nashville, TN

5d • Hybrid

About The Position

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Job Description: Location: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. The opportunity: The Client Engagement Representative will be responsible for creating, maintaining, and disseminating standard and ad hoc reports (both internally and externally). This position will also handle the reporting and monitoring of client encounter dashboards, updating stakeholder reporting tracking sheets and other contractually required reporting.

Requirements

• Associate’s degree or equivalent work experience.
• 3 years’ office/administrative experience in a healthcare environment.
• Advanced skill in MS Office (Word, Excel, PowerPoint, Outlook, Visio).
• Outstanding communication and able to effectively communicate within all levels of the company and client organizations.
• Ability to handle data and information with confidentiality.
• Strong organizational and time management skills.
• Process improvement.
• Ability to work with minimal supervision.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Ability to manage multiple projects and priorities in a fast-paced, result-driven environment.

Responsibilities

• Routine client communication and preparing data for client meetings.
• Coordinates and reviews Performance Scorecards and Provider Incentive reports for accuracy and completeness.
• Service Now and JIRRA System Requests Contractually required work (standard reporting).
• AC reporting/report requests from clients.
• Prepare and Review encounter and claims dashboard to manage rejections.
• Reply to internal and external emails (VM/email).
• Scheduling meetings; coordinating all related materials; establishing video conferences.
• Office management, IT and facilities liaison (where applicable).
• Performs all necessary administrative functions consistent with company policies, including, but not limited to submission of any required reports and / or updates to Provider Engagement, Client Services, UR and PQMC Committee.
• Other duties as assigned.

Benefits

• At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
• Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
• Enjoy a flexible, inclusive and collaborative work environment that supports career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees