Client Engagement Manager

Insight • Minneapolis, MN

77d

About The Position

The Client Engagement Manager (CEM) is an integral part of the sales team, working with our largest customers and is responsible for end-to-end delivery success management and leading weekly client interactions and engagements within Insight’s Go To Market (GTM) Division. As a Client Engagement Manager you will be leading onsite meetings with clients, partnering with operational teams on client concerns, recommending best practices, working closely with the clients to ensure they are satisfied with their Insight services, and acting as the focal person for delivery escalation. This individualized touch reinforces the relationship and shows clients that they are valued beyond just transactional interactions. Their focus on the account wide end-to-end Insight experience vs. Single projects is what differentiates this role. Operate as a point of contact for all client sales/delivery matters. Learn and understand the client’s business, priorities, market opportunities and challenges, proactively communicate with sales teams on any issues. Guide the client through thought leadership, innovation, and roadmap recommendations that align to their business plans and objectives and drive tangible, measurable value. Research, analyze, record, communicate, and resolve client escalations and concerns and inform sales teams. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Requirements

• Bachelor’s Degree in Business Administration or Computer Science, MBA or Master’s Degree preferred.
• 8+ years of account management and/or sales experience.
• Successful track record in selling high-end technical solutions.
• Working knowledge of company products and services.
• Professional training and certifications in sales and partner management.
• Excellent communication, customer service, and interpersonal skills.

Responsibilities

• Lead onsite meetings with clients.
• Partner with operational teams on client concerns.
• Recommend best practices to clients.
• Ensure client satisfaction with Insight services.
• Act as the focal person for delivery escalation.
• Communicate proactively with sales teams on client issues.
• Guide clients through thought leadership and innovation.
• Research, analyze, and resolve client escalations and concerns.

Benefits

• Freedom to work from another location for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees