Client Engagement Manager

Cushman & Wakefield-posted 1 day ago
Full-time • Manager
Remote • Kansas City, MO
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The Client Engagement Manager oversees the full bid lifecycle for valuation opportunities, including RFPs, panel bids, and large multi property engagements. This role leads onshore bid workflow management, coordinates offshore bid support, and ensures that every proposal is timely, accurate, compelling, and aligned to target margins. The Client Engagement Manager is the central point of contact between producers, valuation teams, finance, and operations for all bids.

  • Own the end to end bid process for assigned valuation opportunities from intake through submission and post bid review
  • Partner with producers, valuation teams, country and market leaders, and client relationship owners to understand client needs and decision criteria
  • Translate client requirements into clear bid strategies, win themes, and value propositions tailored to valuation services
  • Ensure that bids reflect accurate scope, assumptions, pricing, service levels, and commercial terms
  • Manage the onshore bid workflow including intake, triage, prioritization, and assignment of tasks
  • Maintain a clear view of the bid pipeline and ensure stakeholders understand deadlines, dependencies, and status
  • Coordinate subject matter experts, valuation leaders, finance, legal, and operations to gather inputs and approvals
  • Implement standard work, templates, and checklists specific to valuation bids to reduce rework and improve quality and speed
  • Monitor workload and capacity for the onshore team and escalate resourcing needs when required
  • Lead and coordinate offshore bid support teams responsible for drafting, formatting, research, and data gathering
  • Provide clear written task instructions, expected service levels, and turnaround times to offshore partners
  • Review and quality check work produced by offshore teams to ensure accuracy, consistency, and alignment with brand and valuation standards
  • Continuously improve playbooks, templates, and training materials for offshore teams to drive efficiency and quality
  • Ensure all bids comply with internal risk, legal, compliance, and brand standards, as well as client procurement requirements
  • Maintain and update a central repository of approved bid content, including service descriptions, team bios, case studies, and pricing guidance for valuation work
  • Lead internal reviews and approvals for complex or strategic bids, including governance with senior valuation and operational leaders
  • Track and manage version control for all bid documents
  • Act as a trusted partner to producers, valuation leaders, and client relationship owners on pursuit strategy and positioning
  • Support or lead responses to client clarifications and follow up questions related to bids
  • Coordinate and prepare materials for client presentations and orals when required
  • Capture feedback from clients and internal teams after each bid and feed lessons learned into future responses
  • Track and report on key metrics such as bid volume, win rate, cycle time, margin performance, and client feedback
  • Identify trends and root causes that impact win rate, pricing discipline, and operational effort
  • Recommend and implement process improvements, tooling enhancements, and collaboration models for both onshore and offshore bid support
  • Contribute to training and upskilling for producers and support teams on bid processes, tools, and best practices
  • Perform other duties as assigned in support of client engagement, bid management, and operational excellence
  • Bachelor’s degree in Business, Finance, Real Estate, or related field, or equivalent experience
  • Five or more years of experience in bid management, proposals, client engagement, or operations in a professional services environment
  • Proven track record managing complex bids with multiple stakeholders and short timelines
  • Strong understanding of commercial models, pricing, and margin drivers in a services or valuation business
  • Strong project and workflow management skills with excellent attention to detail
  • Clear, concise written and verbal communication, with the ability to turn technical valuation concepts into client ready language
  • Ability to build trusted relationships and influence across producers, valuation teams, finance, legal, and operations
  • Comfortable working in a fast paced environment with competing priorities and frequent deadlines
  • Proficiency with Microsoft Office, especially Word, PowerPoint, and Excel, and familiarity with CRM, pipeline, or engagement tracking tools
  • Continuous improvement mindset with a focus on efficiency, quality, and margin discipline
  • Experience in valuation, real estate, or a related advisory business strongly preferred
  • Experience working with offshore or shared service teams preferred
  • Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
  • In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
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