Client Engagement Manager

Aston Carter • Seattle, WA

1d • $39 - $45 • Onsite

About The Position

The Sales Account Manager partners with and ensures the long-term success of customers by building trusted relationships, coordinating cross-functional delivery, and translating customer needs into internal action. This role owns day-to-day account health and stakeholder alignment, serving as the primary hub between customer contacts and internal teams to ensure solutions are delivered successfully and on time.

Requirements

• Sales and account management experience.
• Ability to build and sustain long-term customer relationships across multiple stakeholder levels.
• Establish credibility quickly and maintain trusted advisor status.
• Leverage strong listening skills to uncover true customer needs and priorities.
• Act as the central coordination point between customers and internal teams.
• Communicate progress, risks, and priorities clearly.
• Align stakeholders to ensure timely delivery of solutions.
• Identify subtle shifts in customer sentiment or satisfaction.
• Proactively address risks and support issue escalation resolution.
• Communicate credibly at all organizational levels.
• Deliver clear monthly and quarterly updates.
• Influence decisions through strong negotiation and presentation skills.
• Manage multiple priorities simultaneously with attention to detail.
• Forecast and track key account metrics and commitments.

Nice To Haves

• Proven account management or related experience.
• Strong communication, negotiation, and presentation skills.
• Ability to manage multiple projects simultaneously.
• Bachelor’s degree preferred but not required with relevant experience.

Responsibilities

• Serve as the lead point of contact for assigned customers.
• Build and maintain strong customer relationships.
• Ensure successful and timely delivery of products and solutions.
• Communicate progress of initiatives to stakeholders.
• Track account metrics and identify growth opportunities.
• Support high-severity customer issues and escalations.
• Perform additional duties as assigned.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager