Client Engagement Manager

Payarc LLC • San Diego, CA

113d

About The Position

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time. We started our journey by providing smart and simple payment processing tools and products but haven’t stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions. Our mission is to give companies the tools they need to change the future of their business.

Requirements

• Spanish speaking a plus
• Proficient in Microsoft Word/Excel
• 3+ years of experience in customer service with proven ability to solve issues and work well with a team

Nice To Haves

• College Degree preferred

Responsibilities

• Willing to travel to our Tijuana Mexico office 5 days a week
• Supervise employees, including but not limited to conducting performance reviews, goal setting, providing guidance and working through employee relation issues within the team.
• Identify career development needs/opportunities for each individual member of the team
• Interview and hire new team members.
• Train new team members to ensure they understand Payarc products, systems and how other departments work with this team to support clients/merchants.
• Manage and delegate, as needed, all tasks assigned to support team ensuring timely completion of open issues.
• Subject Matter Expert/Lead on investigating complex issues brought to us by either the merchants or agents and act as an escalation point to get problems resolved as quickly as possible, including questions regarding authorizations, batches, clearing, settlement, remote technical support for various payment terminals and payment gateways, along with triaging issues between other company departments.
• Provide customer service to existing clients over the phone and email.
• Take lead with projects assigned to the support team such as pricing updates and updating information for merchants ensuring they have the correct equipment for their business.
• Mentor new employees
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree