Client Engagement Associate

Delta |v| Forensic Engineering • Charlotte, NC

76d

About The Position

We are seeking a Client Engagement Associate (CEA) to join our Charlotte, North Carolina office. The CEA plays a critical role in managing case logistics, coordinating engineer support, and ensuring exceptional service to clients in the legal, insurance, and transportation industries. This position supports a team of engineers locally and coordinates closely with our national offices. Ideal candidates will be naturally organized, calm under pressure, client-focused, and capable of working both independently and collaboratively to keep cases moving forward.

Requirements

• Bachelor’s Degree required
• 1–2 years of professional experience in administration, client service, operations, or project coordination
• Excellent written and verbal communication skills; able to represent the company professionally with clients and engineers
• Strong organizational abilities and attention to detail
• Capable of handling unfamiliar or complex scenarios with sound judgment and problem-solving
• Proficient with tools like Outlook, Microsoft Office, and other business platforms (training on internal systems provided)
• Comfortable working independently in a fast-paced, collaborative environment
• Demonstrates ownership and accountability in assigned responsibilities

Nice To Haves

• Calm, confident, and client-focused in communication
• Able to manage competing priorities while maintaining quality and accuracy
• Intuitive in routing information or decisions to the right team members
• Trusted by colleagues and clients for your consistency and follow-through
• Proactive, reliable, and eager to contribute to a high-performing team

Responsibilities

• Serve as a primary point of contact for local clients, providing prompt, professional communication
• Schedule cases and coordinate engineer calendars, travel, and case logistics
• Maintain accurate project records using internal project management software
• Process and manage physical evidence and assist in maintaining field and office equipment
• Support case intake, conflict checks, documentation, and closing procedures
• Routinely monitor project status to ensure milestones and deadlines are met
• Collaborate with the Corporate Development team on strategic client outreach
• Partner with the Corporate Operations Manager on local office and facilities management
• Participate in the company’s rotating on-call schedule, serving approximately five weeks per year to ensure after-hours responsiveness and support for rapid-response cases.
• Perform administrative and operational support duties as needed

Benefits

• Highly competitive salary with annual bonus eligibility
• Immediate access to medical insurance and 401K with company match
• Generous paid time off and holiday schedule
• Ongoing professional development and internal growth opportunities
• A strong commitment to employee well-being and work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees