Client Enablement Manager

Kenshoo • New York, NY

294d • $80,000 - $90,000

About The Position

Skai is a go-to-market engine that powers brand decisions and execution with actionable intelligence for accuracy, speed and agility in making customer connections. Skai's platform includes a suite of data-driven products for market intelligence, omnichannel media activation, testing and measurement, enabling product developers, consumer and market insights teams, brand managers and marketers to make predictions, plan strategies and benefit from connected omnichannel launches. Skai is looking for the best and brightest to join our rapidly growing team. That's where you come in! Our work environment is very fast-paced and entrepreneurial, and we always do whatever it takes to make our customers successful! The Client Enablement Manager will play a critical role in enhancing our customers' success with Skai's solutions. Reporting to the Director of Client Enablement, this role focuses on developing training, resources, and programs that drive client adoption, satisfaction, and retention. You'll collaborate closely with customer success, sales, product, and marketing teams to ensure Skai's clients are empowered to achieve their business goals.

Requirements

• 1-3 years in client enablement, customer success, training, or a related field
• Experience in retail media, adtech, martech, or SaaS platforms is highly preferred
• Experience using the Skai platform is a plus
• Proven track record of developing and executing training programs that improve client engagement and retention
• Strong communication and facilitation skills, comfortable leading training for diverse audiences
• Ability to analyze customer data and feedback to refine enablement strategies
• Experience collaborating with cross-functional teams, including Customer Success, Sales, Product, and Marketing
• Passion for helping clients succeed and driving measurable impact

Responsibilities

• Develop and deliver structured client onboarding programs to accelerate time-to-value for new customers
• Design and implement ongoing client education initiatives, including training sessions, workshops, and best practice playbooks
• Work closely with Customer Success to identify key areas for client enablement and optimize engagement strategies
• Partner with Product and Product Marketing to create client-friendly enablement materials that support new feature adoption
• Enhance the client certification program, ensuring users gain expertise in Skai's platform
• Establish and track KPIs for client enablement, measuring the impact of training programs on customer retention and expansion
• Maintain the self-serve knowledge hub with FAQs, video tutorials, and other enablement assets
• Stay ahead of industry trends and bring innovative enablement strategies to drive customer success

Benefits

• Annual salary range of $80,000-90,000
• Eligible for additional quarterly bonus compensation through one of Skai's highly attractive incentive plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services