Client Education Training Associate

JPMorgan Chase • Charlotte, NC

11d

About The Position

As a Card Product Training Associate within the Commercial and Investment Bank, you will be responsible for driving and coordinating all aspects of the setup of bank products and services for new and existing Commercial Bank clients including the training of our clients in their card management portal.

Requirements

• Commercial Card knowledge/experience and at least 1 years’ experience in training clients
• BA/BS degree or relevant experience
• Strong facilitation skills and ability to deliver programs and present to both large and small audiences
• Superior interpersonal, oral and written communication skills along with strong analytical thinking/decision making abilities
• Strong knowledge of adult learning theory and facilitation technique
• Client focused orientation: excellent client management/relationship management skills
• Excellent partnering skills yet can work independently and resilience in a constantly changing environment: flexible & adaptable
• Experience in coaching or mentoring others and proven ability to successfully manage conflict

Nice To Haves

• Knowledge of Smartdata and PaymentNet platforms
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications
• Some travel may be required (10%) to visit clients and internal partners

Responsibilities

• Train Commercial Card clients on all product offerings including Commercial Card industry knowledge mostly via, phone/Zoom and potentially on site
• Deliver webinars with multiple clients and 1:1 training session with specific clients
• Manage training projects from creation through delivery with on-going check points to determine future needs
• Conduct demos for prospects and/or existing clients
• Develop new training initiatives for internal and external clients based on the goals and objectives of the Commercial Card organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees