Training Consultant

Abrigo•Raleigh, NC

1d•Hybrid

About The Position

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs. We are seeking a Client Education Consultant, reporting to the Sr. Manager of Client Education. The primary responsibility is training users at community financial institutions on Abrigo’s Credit & Lending solutions. Training may be conducted virtually, in-person, or a combination of both. This position will be located at our office in Raleigh, NC, Austin, TX, or remote.

Requirements

3+ years of experience in SaaS training or management consulting, or 5+ years in credit and lending roles within a financial institution.
Demonstrated ability to tailor content and delivery style for various audiences, including executives and front-line users.
Proven ability to quickly learn and adapt to new software platforms, with a track record of translating technical features into practical, user-friendly guidance.
Excellent communication and facilitation skills—in-person, virtually, and in written and visual formats.
Demonstrated customer-first mindset with a proactive approach to ensuring client satisfaction, resolving issues, and building long-term trust.
Strong problem-solving skills and ability to adapt to various client environments and processes.
Comfort working independently while also contributing to team-wide process improvements and initiatives.
Bachelor's degree or equivalent years of experience.
Willingness to travel domestically up to 50% of the time.

Nice To Haves

Strong understanding of commercial lending processes or loan origination systems is a plus.

Responsibilities

Deliver one-on-one and group training (virtual and onsite) to financial institutions on Abrigo’s credit and lending software solutions, with a focus on train-the-trainer education.
Guide clients through the effective use of our software to meet their unique business processes and lending strategies.
Act as a trusted advisor and subject-matter expert, demonstrating deep understanding of credit and lending processes.
Partner with implementation and project management teams to support a smooth and successful client experience.
Complete all post-training documentation and follow-up to ensure client readiness and satisfaction.
Provide consultative support throughout the client lifecycle, including product enhancement feedback and strategic insights.
Develop and continuously improve training materials, knowledge base content, and other educational resources aligned with product updates and client feedback.
Contribute to internal enablement by training peers and cross-functional teams on product functionality and best practices as needed.
Continuously improve your product expertise through ongoing learning and active participation in team knowledge sharing.
Other responsibilities as assigned.