Client Director, Private Clients

CSC•Guernsey, WY

70d•Hybrid

About The Position

We're looking for a Client Director to join our Private Clients team in Guernsey. Reporting to a Director, this leadership role sits within our Corporate Legal Solutions (CLS) division and jointly oversees one of two Administration teams. You'll manage a portfolio of private clients with varied trust and corporate structures, ensuring high standards of service and compliance with Guernsey regulations.

Requirements

Senior-level experience in fiduciary or private client services.
Strong leadership and team development capabilities.
Excellent interpersonal and communication skills.
Ability to inspire and support others.
Deep understanding of fiduciary services and relevant markets.
Professional qualification (e.g. STEP, ACCA, ICSA).
Familiarity with trust administration systems (e.g. Viewpoint, NavOne).
Proficient in Microsoft 365 tools.

Responsibilities

Set strategic direction and contribute to a 2-3 year business plan, including growth and talent development.
Build a supportive and inclusive team culture, remaining accessible to colleagues.
Lead performance management, mentoring, and annual appraisals.
Ensure timely and accurate client transactions in line with internal procedures.
Develop and maintain a client communication plan for regular engagement.
Act as the main contact for clients and their advisors on complex matters.
Ensure service delivery meets or exceeds agreed standards.
Work with Managers and Assistant Managers on fee invoicing and debt management.
Review client documentation and transactions from fiduciary, legal, commercial, and tax perspectives.
Stay informed on industry developments and assess their impact.
Lead Guernsey and Group-wide initiatives within the CLS team.
Drive change and process improvements.
Provide regular reporting aligned with strategic goals.