Client Director of Talent and Hospitality Culture

NEXDINE Hospitality•Fort Worth, TX

About The Position

The Director of Talent and Hospitality Culture reports to the Campus Vice President and is responsible for leading and executing strategies that enhance colleague recruitment, onboarding, and continuous development at NEXDINE Hospitality within the Community. This role ensures full execution of our comprehensive 30-day orientation, cultivates a culture of hospitality excellence, and develops training programs that reinforce our mission of delivering exceptional service through extraordinary people.

Requirements

Strong interpersonal and communication skills
Hospitality-centered leadership approach
Strategic problem solving and collaboration
Training and facilitation experience
Team development and culture-building expertise
Proficiency in Microsoft Office Suite and HRIS platforms
Bachelor’s degree in Human Resources, Hospitality, Organizational Development, or related field.
5+ years of relevant experience in talent development, training, or hospitality operations
Professional certification in talent development, coaching, or training

Nice To Haves

Workday experience preferred
Experience in senior living, healthcare, or hospitality-focused environment

Responsibilities

Talent Acquisition & Onboarding Responsible for developing and executing full-cycle recruitment strategies to attract mission-aligned talent.
Collaborate with department leaders to forecast hiring needs and source high-performing candidates.
Ensure all new colleagues experience a structured, welcoming, and brand-aligned onboarding journey.
Maintain accurate onboarding records and documentation while continuously improving the colleague welcome process.
Oversee and ensure full compliance with NEXDINE’s 30-day orientation program across all service areas.
Collaborate with department managers to track completion of orientation milestones and ensure consistency.
Collect and evaluate colleague feedback on orientation experience and implement program improvements.
Support compliance with internal training documentation and onboarding audit requirements.
Champion the NEXDINE hospitality culture through training, leadership development, and ongoing colleague engagement.
Design and facilitate hospitality, communication, and service recovery training programs for colleagues at all levels.
Embed hospitality excellence and service-first mindset into all aspects of the colleague experience.
Lead colleague recognition and engagement initiatives that strengthen morale and connection to purpose.
Provide guidance, coaching, and recommendations to management and employees to support effective problem resolution.
Conduct and support employee relations investigations, including workplace concerns, disciplinary actions, and working condition issues; document findings appropriately.