Client Development Manager

The Suddath Companies • Jacksonville, FL

323d

About The Position

The Client Development Manager will be responsible for leading a dedicated team focused on developing and nurturing client relationships, ensuring client satisfaction, and identifying opportunities for business growth within our warehousing and transportation-based clients.

Requirements

• Bachelor's Degree in Logistics, Supply Chain, Business or related discipline required.
• Masters Degree preferred.
• Minimum of 8 years of experience in client development, account management, sales, or operations - ideally in the warehousing and transportation sectors.
• Proven experience in leading and managing a team, with strong motivational and mentoring abilities.
• Excellent communication, negotiation, and relationship-building skills.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Dedication to understanding and meeting the needs of clients.
• Ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Develop and maintain strong, long-lasting client relationships by understanding their needs and providing tailored solutions.
• Ensure high levels of client satisfaction by proactively addressing client concerns and resolving issues in a timely manner.
• Lead, mentor, and motivate a team of client development professionals to achieve individual and team goals.
• Develop and implement strategic growth plans for target customers, identifying and prioritizing clients based on growth potential and potential service expansion.
• Identify and pursue opportunities for business expansion within existing clients and develop strategies to attract new clients in the warehousing and transportation sectors.
• Track and analyze team performance metrics, providing regular reports and feedback to upper management.
• Conduct market research and analysis to stay up-to-date with industry trends and client needs.
• Work closely with other departments, including sales, marketing, and operations, to ensure seamless client experiences and integrated service offerings.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• A tuition reimbursement plan where employees are encouraged to continue their education and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: Bachelor's degree