Client Development Executive

ALLESET INC•Flowery Branch, GA

4h•Onsite

About The Position

GRI-Alleset is a privately held company with corporate headquarters near Atlanta, Georgia, and operations in eight countries including the Dominican Republic, China, Hong Kong, Vietnam, India, the Netherlands, UK, and USA. The company focuses on the design, development, and manufacturing of disposable medical supplies. They emphasize developing strong customer relationships, driving new product innovation, and adapting to global market demands. The Client Development Executive role is responsible for managing customer relationships, driving growth and sales targets, onboarding new clients, generating product quotes, managing commercialization opportunities through the project lifecycle, understanding customer expectations, improving customer satisfaction, negotiating partnership programs, engaging with the global supply chain, and maintaining accurate customer data.

Requirements

Proven skill and experience in customer service, account management, business analysis and sales.
Strategic/tactical planning and implementation capabilities.
Excellent telephone communication skills - The Associate must have a clear, personable and enthusiastic voice, good grammar and clear enunciation, and precise and quick understanding of customer communications and implied needs.
Excellent English communications skills, both verbal and written.
Knowledge of computer applications (i.e. Microsoft Office products; Word, Excel, PowerPoint, Access & Project).
Bachelor’s degree in Business Administration, Marketing, Operations or related area of study.
Three or more years of related practical work experience, preferably in the medical device industry.
Ability to organize and prioritize workflow and to meet established timeframes.
Knowledge and experience with Design Controls and GMPs is essential.
Superior interpersonal skills.
Ability to work within a cross-functional team and matrix management structure.
Strong attention to details.
Ability to maintain updated knowledge of procedures, products and activities of assigned product line.
Ability to perform multiple tasks in a fast-paced, team environment.
International travel required; 5 or more domestic trips, 3 or more international trips.

Responsibilities

Perform a variety of account management functions related to the continued growth, profitability, and retention of quality business and the development of solid relationships with assigned customers.
Act responsibly as the primary communication channel between our customers and GRI’s various cross functional team members in our global operations.
Work with the management and sales team to onboard and integrate new clients and the development of existing client relationships.
Drive the achievement of annual growth and sales targets.
Generate product quotes that meet client needs and optimize profitability.
Manage commercialization opportunities through the project lifecycle.
Performs final assessments to the readiness of new product launch.
Continually monitors the project to identify any issue that may have a negative impact on the initiative.
Conduct discovery on a frequent basis to fully understand and best communicate the customer’s expectations to all necessary GRI team members.
Improve customer satisfaction by improving responsiveness and anticipating customer needs.
Negotiate partnership programs to maximize client growth.
Engage with global supply chain team to ensure annual targets are tracking to be met by ensuring a robust, cost-effective supply pipeline.
Responsible for updating and managing all customer data as well as ensuring that all GRI team members are kept current on this data.
Maintains a strong understanding of the assigned customer’s business through a highly visible presence and training when offered by the customer.
Add value to the sales and account management processes by coordinating telephone discussions, face-to-face meetings, scheduling and participating in monthly, quarterly and annual meetings, and preparation/distribution of account reports, as requested.
Participates actively in and monitors the GRI quality complaint process to ensure that any customer complaints are accurate and understood by GRI and that all complaints or quality-related concerns are addressed in an acceptable timeframe.
Performs other duties as may be required.