Client Delivery Manager

Finbourne Technology•New York, NY

6d•Hybrid

About The Position

We are seeking an experienced Client Delivery Manager to lead the successful implementation and go-live of FINBOURNE's SaaS solutions for financial services clients. The ideal candidate will excel at managing complex, multi-faceted onboarding projects, orchestrating technical integrations, and ensuring clients achieve value quickly and efficiently. You will be the primary driver ensuring our enterprise clients transition smoothly from contract signature to production launch within agreed timelines. This role sits within the Client Success team, which manages the full client lifecycle from implementation through ongoing relationship management. You will be responsible for effective governance of client onboarding engagements, ensuring timely delivery of contractual commitments while coordinating cross-functional resources across Engineering, Sales Engineering, Platform, and Finance teams. This is an exciting opportunity to own the end-to-end onboarding experience for enterprise clients implementing FINBOURNE's market-leading investment management platform. You will manage sophisticated data migration, system integration, and configuration projects while building strong relationships with C-level and senior stakeholders at leading asset managers and asset servicers.

Requirements

7+ years managing complex SaaS implementations in financial services
Proven success delivering multi-stream enterprise projects through go-live
Deep understanding of buy-side operations (NAV, P&L, trade booking, settlement, reporting)
Hands-on experience with buy-side platforms (ABOR, IBOR, PMS, OMS, EMS)
Strong financial product knowledge across equities, fixed income, derivatives
Exceptional organizational and stakeholder management abilities
Experience with API integrations, data migration, and technical architecture mapping
Excellent communication skills, including presenting to C-level executives
Proficient with JIRA, project management tools, and creating project documentation (PIDs, BRDs)
Strong problem-solving in complex, ambiguous environments

Nice To Haves

PMP, Prince2, or equivalent certification
Prior fintech vendor experience

Responsibilities

Lead Client Onboarding & Go-Live
Own end-to-end implementations from contract signature through go-live and BAU handover
Build and execute comprehensive project plans across data migration, configuration, and integrations
Manage timelines, dependencies, resources availability, and critical path to ensure on-time launches
Monitor SLAs, escalate risks, and drive accountability across internal and external teams
Manage Technical Integrations & Configuration
Map current and future-state technical architecture with clients and internal teams
Oversee integrations with client systems (ABOR, IBOR, PMS, OMS, custodians, vendors)
Coordinate API configuration, data mapping, and system setup
Use JIRA, Dynamics, and RAID logs to track progress and manage deliverables
Learn LUSID & Luminesce products to become proficient and provide consultancy to clients, on optimum data models and product usage design
Drive Stakeholder Engagement & Governance
Build trusted relationships with senior client stakeholders (CTOs, Heads of Operations)
Run daily standups and lead steering committees with internal and external executives
Create strong and clear content for Governance Forums
Influence decisions, manage scope, and align expectations
Execute seamless handovers to Client Success and Support teams

Benefits

Competitive salary plus performance based bonus.
Competitive private medical insurance which includes health, dental, vision and life insurance
A 401(K) retirement savings plan
Holiday: 20 days holiday plus public holidays and the option to purchase an additional 5 days annual leave
Hybrid working: We have a mature attitude towards hybrid working. Whether you’re a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we’re committed to helping you be productive and work in a way that is best for you.
Professional learning and development: External training and accreditations are supported, as well internal training and development programs.

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