Client Delivery Manager
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About The Position
The Client Delivery Manager (CDM) represents the client engagement practice within Insight’s Managed Services organization. The role seeks to provide a level of governance over operational delivery while aiming to unify the delivery experience across all Managed Service offerings. The Client Delivery Manager is charged with 1) ensuring a positive client health score across all Managed Service offerings, 2) bridging gaps between contracted service entitlements and client’s expectations for service delivery, 3) establishing/maintaining promotor level relationships with key client stakeholders, and 4) aligning individual service offerings into a unified, effective client experience.
