Client Delivery Executive - Hybrid

NTT DATA • San Ramon, CA

7d • Hybrid

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Client Delivery Executive - Hybrid to join our team in San Ramon, CA, California (US-CA), United States (US).
The Customer Delivery Executive is responsible for all delivery / support provided to a specific client in San Ramon, CA. This role will need to be on-site at the client location as needed, so only candidates within driving distance to San Ramon, CA will be considered.
The role manages all Service / Practice domains (e.g. Infrastructure, Cloud & Security, End User Services, Applications, BPO, Data & Analytics, Consulting
Establish and maintain positive client relationships with clients, executive and managerial level clients
Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements.
Support New Business Opportunities
Provides direction and guidance for administration and results for multiple departments within a function or work area
Translates business plans into objectives and exercises latitude in managing operations
Accomplishes results through the efforts of subordinate manager and Matrixed resources
Integrates deep professional understanding and subject matter expertise
Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers
Uses experience, innovation and judgement to make decisions

Requirements

• 12+ years’ experience in a delivery role
• 5+ years managerial / leadership experience
• Multi practice scope management, ability to effectively communicate with C-level executives
• Advanced influencing and communication skills
• Advanced client service leadership capabilities
• Advanced knowledge, understanding and application of project management principles and methodologies
• Excellent analytical / problem solving skills
• Excellent organizational and time management skills
• Excellent budgeting, business financial and P&L skills
• Ability to develop comprehensive and complex operational and strategic plans
• Ability to manage Master Agreements, SOWs and Change Requests
• In-depth understanding of NTT Data’s goals, customer requirements and competitor practices

Responsibilities

• Ticket Management and meeting SLAs
• Reporting, Budgeting, Cost management and Invoicing
• Weekly, Monthly and Quarterly reviews with the Customer
• Staffing / Resource Management
• Address Customer escalations

Benefits

• This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed