The position involves ensuring adherence to contractual commitments and monitoring delivery quality and client satisfaction through direct interactions with key stakeholders. The role requires the development and maintenance of Crisis Management/Disaster Plans, implementation of project mitigation plans for yellow or red deliverables, and conducting Customer Governance meetings. Additionally, the candidate will manage Outage/Escalation/Missed SLA incidents and implement and execute automation and efficiency programs to drive client improvement plans and enhance satisfaction. A deep understanding of the delivery life cycle is essential.