Client Delivery Advocate - Analyst

iCapital-posted about 15 hours ago
$65,000 - $70,000/Yr
Full-time • Entry Level
Hybrid • Stamford, CT
1,001-5,000 employees
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iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology.

  • Financial Reporting and Data Aggregation tools.
  • Analyze and explain portfolio performance results.
  • Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
  • Analyze private equity and hedge fund statements for input into system.
  • Consolidate data from multiple sources and custodians.
  • Provide accurate and timely statements and data entry.
  • Generate reports as needed.
  • Work with clients and partners to resolve data issues.
  • Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management.
  • Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification. This assists in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues.
  • Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
  • Establish operational effectiveness through the development, adoption of policies, procedures, and controls.
  • Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
  • Excellent customer relations skills
  • Foster and maintain effective relationships
  • Proactively assess and act upon client and company needs
  • Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
  • Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
  • Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
  • Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors ’work
  • Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally
  • Devotion to collaboration and ability to thrive in a team environment while working independently
  • The base salary range for this role is $65,000 to $70,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
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