Client Data Specialist

Zelis • St. Louis, MO

1d • $20 - $26 • Hybrid

About The Position

The Client Data Specialist at is a vital role focused on maintaining customer account accuracy and completeness, specifically related to payer contracts and fee schedules. This position supports our Client Success Managers and plays a key role in ensuring customer satisfaction and successful account readiness.

Requirements

• Associates degree & 1 year or HS Diploma and 3 yrs
• Good understanding of physician and/or hospital reimbursement methodologies.
• Experience modeling fee schedules or working with physician and/or hospital billing.
• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
• Excellent verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using CRM software and support tools.
• Ability to manage multiple tasks and prioritize effectively.
• Empathy and patience when dealing with clients.
• Ability to work independently as well as part of a team.

Responsibilities

• Maintain up-to-date payer contracts and fee schedules for customer accounts.
• Perform data discovery and entry tasks, including formatting spreadsheets and accurately modeling fee schedules.
• Read, interpret, and understand payer contract terms.
• Quickly complete task lists and provide timely updates on progress.
• Deliver high-quality, detail-oriented work to ensure account readiness.
• Communicate with clients about the details of their payer contracts.
• Coordinate with internal teams for additional research, problem resolution & preventative measures.
• Support escalated and complex issues further investigating solution and clearly communicating with stakeholders
• Participate in team meetings and contribute to the development of client service strategies and high-quality client service experience.
• Support other team members during peak times or when additional help is needed.

Benefits

• discretionary bonus plans
• commissions
• other incentives depending on the role
• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree