Client Coordinator - New Full Time Position!

Hope•Springfield, IL

11h•Onsite

About The Position

Under the supervision of the Director of Vocational Services, is responsible for all duties related to the development, implementation, and coordination of Individual Services Plan for the clients served within the Hope Community Day Services Program (CDS). Maintains, reviews, and evaluates pertinent program data and information relative to each client’s growth and independent development in the CDS Program. Ensures that all program plans are being implemented correctly. Organizes staff training on program related issues.

Requirements

Strong knowledge of Hope policies and procedures.
Ability to qualify as a QIDP with the Department of Human Services and maintain that qualification.
Ability to speak and communicate clearly and lead difficult discussions.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Ability to apply general rules to specific problems to produce answers that make sense.
Ability to navigate and utilize various software systems such as Microsoft Outlook, ADP, Catalyst and Therap.
Ability to plan and manage multiple tasks to meet specific deadlines.
Ability to handle confidential information with discretion.
Ability to analyze and prepare documents, reports, and correspondence.
Ability to exercise sound judgement in making critical decisions.
Ability to handle difficult and stressful situations with professional composure.
Ability to establish, develop and maintain cooperative relationships with co-workers, families, and staff.
Ability to work professionally with people from a wide variety of cultural and socio-economic backgrounds.
Ability to work independently with minimum supervision while prioritizing workloads to meet deadlines.
Skill in providing coaching and redirection to teams and staff.
Skill in cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
Qualified candidates must possess a bachelor’s degree in a Human Services Field and at least one year of experience working directly with people with intellectual disabilities or other developmental disabilities; consideration may be provided to bachelor level degrees with sufficient course work (at least 30 semester hours) in human services areas.

Nice To Haves

A master’s degree in a Human Services related field and a minimum of 3-5 years’ experience as a QIDP or support role with children’s group homes.

Responsibilities

Instructs Hope CDS staff in the implementation of the client’s Individual Services Plan.
Functions as a leader of the client’s interdisciplinary team (IDT); is responsible for recognizing the need to call IDT meetings as well as conducting the meetings; assembles all relevant information for IDT meetings; prepares Individual Services Plan, and ensures inclusion into the client’s agency record.
Coordinates, develops, implements, and maintains Individual Services Plans for each client they are assigned.
Convenes the IDT to develop or revise the Individual Services Plan.
Assures the services specified in the plan are being provided and ensures participation by team members.
Identifies and addresses gaps in provision of services while monitoring the individual’s status in relation to the plan.
Advocates for the client’s rights and services.
Communicates regularly with clients, parents, guardians, and other resource persons/consultants regarding the client’s care, issues, and program implementation.
Reviews each client’s progress at least monthly and revises or replaces programs as necessary.
Keeps all essential paperwork up to date which includes but is not limited to the Individual Services Plan, Assessments, progress notes, data, etc.
Serves as a member of pertinent meetings and attends screenings as necessary.
Assists clients in transitions to other placements or outside facilities.