Client Coordinator - South Congress

IVitamin•Austin, TX

2d•$20 - $22•Onsite

About The Position

IVitamin is seeking a full time Client Coordinator, one at our South Congress location to join our health & wellness team and work in a fun and exciting environment. Candidate must have excellent communication skills, be reliable, professional, detail-oriented, able to multitask, and sell our monthly membership and products to clients. In this fast paced environment, candidates must be able to provide a high end customer service experience to our guests. WHO WE ARE At IVitamin, we believe that wellness is a journey defined by its ups and downs, and the only true way to enjoy the lifestyle you choose is to feel your best while you experience it. Put simply – Feel your best, be your best, live your best life. Whether you’re a tireless mom, devoted athlete, busy entrepreneur, or a wanderlust traveler – IVitamin is made up of real people looking to feel better and find a healthy life balance with IV hydration therapy while putting a priority on health and wellness. Our WHY – At IVitamin, our North Star is simple but powerful: promoting health, energy, vitality, and the joy of feeling your best. This guiding beacon is at the core of everything we do. By keeping this mission in focus, we are building a business that truly serves our community's definition of success in wellness and vitality. Join our IVitamin team to help clients feel their best, be their best, and live their best! Our Infusion Hydration Lounges are boutique medical facilities located in downtown Austin and North Austin, designed for the health-conscious and wellness-driven. We offer a range of IV vitamin hydration therapies and regenerative IVs both in our lounges and through mobile services to clients’ homes or offices. Our clients come to us looking to boost their energy, improve their health, and achieve balance through IV hydration therapy. The best of the best may seem cliché, but to our team at IVitamin, it is the foundation on which we are built. When it comes to patient safety, quality of care, and client experience, nothing but exceptional is acceptable. These are the core values we use to define quality of work for performance reviews, recognition, growth within the company, and, at times, parting ways with the company. It is our goal and mission that every employee should feel fulfilled, and that the best fit works for both the company and the employee.

Requirements

Multi-tasking
Flexibility
Telephone Skills
Customer Service
Time Management
Organization
Attention to Detail
Scheduling
Word Processing
Professionalism
Quality Focus

Nice To Haves

Sales experience in a service or retail industry preferred, preferable in a membership-based environment
Proven track record of meeting sales goals
Computer skills in Word, Excel, and various software programs
EMR/POS system experience preferred
Ability to work autonomously and maintain confidentiality
Prior receptionist experience desired but not required

Responsibilities

Greets and welcomes patients and visitors in person or on the telephone; answering or referring inquiries.
Sells our membership plans, packages, and retail products to patients.
Optimizes patients' satisfaction, treatment time, and treatment room utilization by scheduling appointments in person, by email, or by telephone.
Checking out on Point of Sale system and managing appointment systems.
Keeps patient appointments on schedule by notifying staff of patient's arrival; reviewing service delivery compared to schedule; reminding patients and staff of service delays.
Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information
Reconciles cash drawer daily.
Manages the email and phone system to ensure all inquiries are answered.
Other duties as assigned.