Client Coordinator

Semafor•New York, NY

8d•$68,000 - $85,000

About The Position

The Client Coordinator sits within Semafor’s Revenue Operations team and plays a central role in supporting sales, client partnerships, and integrated program delivery. This role is the connective tissue between Sales, Marketing, Program Management, Events, and Ad Operations — helping translate client goals into thoughtful proposals, ensuring smooth handoffs from pre-sale to execution, and supporting high-touch, white-glove client experiences across Semafor’s media and convening platforms. This is an ideal role for a highly organized, detail-oriented individual who is excited to learn the business end-to-end and grow into account management, client strategy, or revenue operations over time.

Requirements

2–4 years of experience in media, advertising, communications, client services, or account coordination.
Bachelor’s degree in Business, Marketing, Media, or a related field.
Exceptional organizational skills, attention to detail, and ability to manage multiple priorities.
Strong written and verbal communication skills with comfort interacting with clients.
Interest in media planning, integrated programs, and the business of journalism.
Ability to operate calmly under pressure and adapt in fast-moving environments.
Comfortable managing a high volume of fast-moving work and shifting priorities
High ethical standards and respect for diverse perspectives.
Comfort managing administrative details, timelines, and a T&E budget responsibly.

Responsibilities

Partner with Sales to support the development of integrated media programs and media plans across newsletters, digital products, custom content, and events.
Translate client briefs into clear, thoughtful media planning inputs and proposal components aligned with Semafor’s brand, editorial standards, and commercial goals.
Assist with audience targeting, flighting, placement planning, and overall program structure in partnership with Sales and Ad Operations.
Support pricing inputs, packaging, deal revisions, and rate guidance within established yield and inventory frameworks.
Coordinate proposal kick-offs (PKOs), deal brief creation, internal feasibility checks, cross-functional inputs, and timeline management
Support RFP responses and the creation of polished, visually engaging proposal decks.
Prepare for client meetings by compiling research, bios, agendas, and supporting materials; capture notes and draft follow-ups to ensure clear next steps and accountability.
Serve as a day-to-day point of contact for client coordination, ensuring timely communication and follow-through.
Build familiarity with client priorities, sensitivities, and goals to anticipate needs.
Coordinate with internal teams to ensure clarity on scope, deliverables, and timelines.
Support smooth transitions from pre-sale into execution, including kick-off call (KOC) preparation and deck development.
Maintain client-facing timelines and deliverable trackers.
Coordinate campaign launches across newsletters, digital media, custom content, and events.
Support asset collection, ad specifications, proofs, and confirms in partnership with Ad Ops and Editorial.
Assist with mid-campaign check-ins and performance updates, including basic metric review and insight generation.
Help identify potential optimization, added-value, or upsell opportunities in collaboration with Sales.
Ensure a consistently high bar for client experience throughout the lifecycle of the program.
Maintain accurate documentation and updates in CRM and workflow tools (Boostr, Asana).
Ensure opportunities, products, budgets, and deal details are up to date and accurate.
Support maintenance of rate cards, packaging menus, and go-to-market materials.
Contribute to process improvements that strengthen pre-sale workflows and cross-functional alignment.