Client Coordinator

Elase Nationwide • Jacksonville, FL

441d • $41,600 - $52,000

About The Position

The Client Coordinator at Elase Med Spas in Jacksonville, Florida, is a part-time role focused on delivering exceptional client experiences. This position is integral to managing point-of-sale processes, scheduling appointments, overseeing membership sales, and ensuring a smooth client care experience. The Client Coordinator will also handle cash management and nightly reporting, contributing to the overall success of the spa's operations.

Requirements

• High school diploma required; associate degree or above preferred.
• 2+ years of customer service experience required.
• Experience in the aesthetics or beauty industry preferred.
• Excellent team player who thrives in a team environment.
• Superb multi-tasker with the ability to prioritize client experience while maintaining a high level of accuracy.
• Excellent written, verbal, and interpersonal skills.
• Fluent in computer and phone skills; technical knowledge of various software and applications (MS Office Suite, HubSpot, etc.).
• Ability to comfortably learn modern technologies quickly.
• Genuine interest in the aesthetics industry.
• Experience with Zenoti preferred.
• Experience in a medical office preferred.

Responsibilities

• Provide best-in-class client service.
• Oversee the full point-of-sale functions in the spa.
• Answer all inbound communication and convert prospective inquiries into consultations.
• Maintain a highly professional work environment and adhere to all internal policies regarding medical privacy and compliance.
• Own the appointment lifecycle for clients including appointment reminders, check-in, cancellations, and rebooking.
• Oversee client membership maintenance including selling, addressing concerns, and being the subject matter expert for our membership model.
• Work directly with the General Manager to ensure sales goals and all key performance indicators are met.
• Create a welcoming environment for all clients, ensuring that our client service standards are met with every interaction.
• Support the spa with administrative and office tasks.
• Perform opening and closing procedures.
• Handle client concerns and escalations professionally; escalating as needed.
• Maintain an understanding of all products and services offered at Elase.
• Report any incidents regarding clients.
• Assist with other duties as assigned by management.

Benefits

• 401(k) matching
• Paid time off
• Excellent free and discounted MedSpa services
• Time and a half on worked holidays

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED