Client Coordinator

Elase Nationwide-posted about 1 year ago

$41,600 - $52,000/Yr

Part-time • Entry Level

Jacksonville, FL

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The Client Coordinator at Elase Med Spas in Jacksonville, Florida, is a part-time role focused on delivering exceptional client experiences. This position is integral to managing point-of-sale processes, scheduling appointments, overseeing membership sales, and ensuring a smooth client care experience. The Client Coordinator will also handle cash management and nightly reporting, contributing to the overall success of the spa's operations.

Provide best-in-class client service.
Oversee the full point-of-sale functions in the spa.
Answer all inbound communication and convert prospective inquiries into consultations.
Maintain a highly professional work environment and adhere to all internal policies regarding medical privacy and compliance.
Own the appointment lifecycle for clients including appointment reminders, check-in, cancellations, and rebooking.
Oversee client membership maintenance including selling, addressing concerns, and being the subject matter expert for our membership model.
Work directly with the General Manager to ensure sales goals and all key performance indicators are met.
Create a welcoming environment for all clients, ensuring that our client service standards are met with every interaction.
Support the spa with administrative and office tasks.
Perform opening and closing procedures.
Handle client concerns and escalations professionally; escalating as needed.
Maintain an understanding of all products and services offered at Elase.
Report any incidents regarding clients.
Assist with other duties as assigned by management.

High school diploma required; associate degree or above preferred.
2+ years of customer service experience required.
Experience in the aesthetics or beauty industry preferred.
Excellent team player who thrives in a team environment.
Superb multi-tasker with the ability to prioritize client experience while maintaining a high level of accuracy.
Excellent written, verbal, and interpersonal skills.
Fluent in computer and phone skills; technical knowledge of various software and applications (MS Office Suite, HubSpot, etc.).
Ability to comfortably learn modern technologies quickly.
Genuine interest in the aesthetics industry.
Experience with Zenoti preferred.
Experience in a medical office preferred.

401(k) matching
Paid time off
Excellent free and discounted MedSpa services
Time and a half on worked holidays

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