Client CoordinatorNew

Ernest Packaging Solutions • Vista, CA

289d • $22 - $25

About The Position

Client Coordinators (CCs) are non-exempt, full-time employees of Ernest Packaging Solutions who work within the Client Coordinator Department at their assigned division. They are responsible for establishing themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information. CCs utilize this understanding to provide clients with additional product offerings aimed at strengthening their businesses. Specifically, CCs provide support to the clients within a Client Relationship Managers (CRMs) book of business. This involves coordinating routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service. CCs are trained, supervised, and evaluated by the Client Coordinator Manager at their assigned division.

Requirements

• High School Diploma or General Education Degree (GED)
• Familiarity with and experience using Microsoft Office (e.g., Word, Excel)
• Strong clerical skills, including data entry and document organization
• Basic computational skills, including converting fractions to decimals, division, multiplication, etc.
• Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
• Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
• Highly organized, self-starter, who is detail oriented
• Friendly, professional, helpful, and willing to participate in various company activities

Nice To Haves

• 2+ Years of Customer Service Experience
• Working knowledge of Enterprise Resource Planning (ERP) systems

Responsibilities

• Establish reliable business partnerships with clients by understanding their business needs and order history.
• Provide clients with additional product offerings to strengthen their businesses.
• Support clients within a Client Relationship Managers (CRMs) book of business.
• Coordinate routine interactions between clients, CRMs, and other support staff.
• Ensure every client experiences the highest level of service.

Benefits

• Competitive pay rate
• Employee first culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED