Client Coordinator - LHB
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About The Position
At Luminare Health, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business. Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers. May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers. Provides back-up and support to Client Manager(s) in matters of customer service and support for clients. This includes handling day-to-day questions and issues from clients and brokers. Provides administrative support to Client Manager(s) to include client specific report generation and mailing to clients, and answering calls on behalf of the Client Manager(s). Participates in in-office client meetings to establish both a relationship with a client and an understanding of their unique needs and issues; may also include participation in internal staff meetings relating to client concerns/issues. Through a strong understanding of the claims paying system, evaluates and resolves claim issues and brings these to the attention of the Client Manager(s) and/or may be involved in resolution process. Participates and may present information in client implementations, benefit fairs, benefit elections, and open enrollment meetings. Coordinates communication with client/broker/Luminare Health departments/vendors regarding new groups, terminations, plan changes, issues, new products, etc. Other duties as needed/assigned.
