Client Control Specialist

First Horizon Bank•Germantown, TN

11d

About The Position

This position is within the Mortgage Warehouse Lending (MWL) Division. MWL provides commercial lines of credit to mortgage companies to fund mortgage loans. Under minimal supervision, candidate will interact with MWL clients to service warehouse lines of credit and perform back office, internal, business, and customer support for the MWL Fulfillment and Control Team. Candidate will independently handle telephone and email client inquiries and complete administrative duties such as reconciling accounts, preparing and managing commercial loan documents, verifying various data, and monitoring risk areas. Candidate must have the ability to make decisions regarding exceptions outside normal operating paradigms.

Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office – Word, Excel and Outlook)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Bachelor’s degree required or equivalent work experience
Prior experience with legal loan documents preferred
Knowledge of First Horizon systems preferred
Puzzle solving
Excellent written and verbal communications skills
Attention to detail
MS Office (Word, Excel, Outlook)
Teamwork/teambuilding skills
Critical thinking
Strong organizational and prioritization skills
The ability to handle time critical situations
To follow through and complete tasks
To handle multiple tasks
To work independently but to know when to ask for help
To respond quickly to problem situations
To work under pressure and remain calm and pleasant
To take a systematic approach to work and plan ahead
To work well with others in a team setting but also be accountable for individual tasks.

Nice To Haves

Prior experience with legal loan documents preferred
Knowledge of First Horizon systems preferred

Responsibilities

Set up new warehouse lines of credit per credit approval. Communicate with relationship management team and client to ensure all documentation is appropriate per the approval.
Prepare and manage commercial loan documents, working closely with Relationship Managers, inspect executed documents for accuracy and compliance, interact with clients to resolve any discrepancies, monitor receipt of documents, image executed documents.
Request Fidelity and E&O insurance policies from clients, verify coverage complies with MWL requirements, contact clients regarding coverage deficiencies and resolve.
Respond to client inquiries regarding haircuts, contract language, application of payments, exception funding requests, etc.
Assist clients in setting up web users for mywarehouseline.com in order for clients to fund mortgage loans.
Assist locked-out web users via telephone and email.
Per client’s request, complete audit confirmation requests with exact detail
Interact with relationship management team and client support team to answer questions, validate closing agents, and verify wiring instructions
Review and reconcile MWL deposit and general ledger accounts
Monitor transactions, detect patterns and anomalies, identify and resolve potential risk elements, document results
Resolve changes in closing agent records and wiring instructions
Verify new wiring instructions