Client Contact Center Representative

Federated Mutual Insurance Company•Owatonna, MN

57d•$24 - $33

About The Position

At Federated Insurance, we do life-changing work, focused on our clients' success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we're looking for employees who want to make a difference in others' lives, all while enhancing their own. Federated's culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our values and commitment to diversity and inclusion. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values. As a Representative, you will work directly with customers and sales representatives to answer questions, fulfill service requests and advise on insurance coverage and pricing options. We are looking for someone with effective and energetic phone skills, problem solving and prioritizing skills, combined with a genuine desire to help others and create an exceptional customer experience. An insurance background is not required - we provide excellent training! You will go through a 6-8 week classroom training program that begins on Monday, January 26th 2026. The hours during training are 7:30 am - 4:00 pm. Client Contact Center Representative pay range is $24.40 - $33.00. Starting salary will be $24.40.

Requirements

Minimum of a two-year degree or equivalent experience
Prior experience and excellent skills in customer service and phone communications
Excellent communication and interpersonal skills
Ability to balance multiple tasks and changing priorities with high attention to detail
Strong analytical and problem-solving skills
Ability to work effectively in a team environment
Strong keyboarding skills and ability to work with multiple computer applications